The National 9/11 Memorial & Museum Reviews

Was looking forward to the museum visit as the last time I visited New York was 2006 after 9/11 and it was just a big crater back then. I frond the exhibition very good especially the trail parts of that day, the original footings of the towers , gave me some sort of appreciation to the scale of the towers.
You really need 4-5 hours to read every thing in the museum as it’s so big and there are plenty of displays to read and look at.

This is an excellent museum and something you must try to do if you are visiting New York City. It is a vast museum telling the story of the building, the events of 9/11 and the people who are effective. Some parts of the original building still exist, for example a stone staircase that a few people managed to escape down and some twisted metal girders. There is a very poignant section where you can learn about all of the people wo died on that day. A fascinating film tells the story of how half a million people were evacuated from lower Manhattan by water on one day. There is so much to see that you could spend many hours here.

Very strong feelings, what made the city of ny in the place to remember the events of 9-11 in a nutshell incredible
You just need to be there for a couple of minutes to get a knot in your throat just thinking about and remembering what you lived through the traffic event
The moments raised exactly where the twin towers once stood, there are simply no words to describe them
Ground zero, the details, the source, the names of each person who died that day and what tower they were in, the museum with its unique and original pieces
With almost explicit description of the events of that brutal day
Mandatory place to visit if you go to new York

The memorial was extremely powerful, profound and impressive. I don’t know how they put it all together I did not know anyone personally who died that day but every story brought tears to my eyes

Such a worthwhile experience. The audio tour is excellent. I loved being able to download it on my phone and listen with my own ear pods. The detail and personal stories really set this museum apart. There were many tears. I recommend stopping for each of the extra video experiences.

Exciting, unmissable place part of human history.
For those who do not know the facts clearly it is essential to go to the museum

Hats off to people behind bringing 9/11 Museum to life. It’s keeping memories of beautiful people whose lives were snatched away on that day and events of the days. Salute to all brave men and women who sacrificed their life to save others. Much respect for FDNY, NYPD, NCPD and all who volunteered on that day and days after. Even after all these years it was a very emotional experience. Never forgotten. Must see.

Place full of emotions with a thought obviously for all those who have left their lives there. But people don't respect anything, abnormal noises, teenagers laughing, kids heckling uneasy tourists taking pictures in inappropriate positions. If not, go ahead and have a thought for those who experienced this tragedy.

Went as a family of 5 (3 teens) and all of us found this a quite extraordinary experience.

Hire the headsets for a fuller explanation of the exhibits, and take your time (we spent 2 hours but could easily have spent 2x this)

The concept and the journey through the story are superb. The exhibits are rich in detail. And the personal stories are incredibly emotional

An incredible tribute.

Everyone should see this.
For reflection.
Several great guides who stood around the museum who had a lot of knowledge.
Take plenty of time to listen to the stories. Stert.

A very moving experience. The museum serves as a reminder of this dreadful event but everything displayed has been done so respectfully.

A moment of silence to tell a sad story. That was our visit with 6-year-old Emilia who until this trip did not know what happened to the Twin Towers. How to explain it!!! Pray and ask God always for blessings and protection in the family. Needless to say, the memory and energy of this place.

Touching experience. So much to see. Be prepared because it will bring back memories of that horrible day but it was displayed in such a way to honor those that lost their lives, and those that are still suffering from that day.

An unbelievable tribute to the fallen. Very moving and reflective mood throughout. At no point were the exhibits exploitation at all. I never felt like this was there to make money.
I have no direct connection to 911 but feel a solidarity after visiting the museum.

This museum succeeds in telling the story 9/11. It also humanizes the day with the story of those lost their lives. I have meant to visit this museum on previous visits to New York. I’m glad I finally made it. I recommend a visit to this museum.

I booked this trip in May but then quickly cancelled again because I found a cheaper deal. On the app, the booking was visible as cancelled. Shortly before the date of the trip, I always got mails that they would soon debit the money from me. I check the cancellation again and it was cancelled. I was still charged the money and I claimed this to Tripadvisor and demanded my money back. Now the provider reacted several times with: “we could not find your process”. (Couldn't, because I cancelled it). I'm supposed to keep submitting any booking confirmations now, etc. It feels like stalling tactics. I haven't gotten my money back yet.

Exhaustive and exciting. Really impactful for those like me who lived live on TV what was happening in New York.

It is over 10 years since I last visited NYC and I couldn’t believe the difference in the museum.
There was so much to look at and so much information to review.
Our only regret is not allowing enough time to look at everything. We spent over 4 hours inside, and still had to miss things due to another commitment in the afternoon.

Must see! The experience will be full of information. I learned new things about the events. It is/can be an emotional experience. Allow at least 3-4 hours

Brilliantly displayed/honouring all those affected by this tragedy!!
2 videos were inspirational, and heart breaking also.

We and my wife were here for a 4-day vacation .We were very pleased with everything.The food was great.The pillows were both caring and friendly.We came right to the hotel.First, we sincerely thank Miss Sibel Ceren for our vacation was so beautiful.We are thinking of coming back in September.

An absolute must see when you visit New York. Impressive and spacious. Ordering the tickets in advance was a great choice in the right time slot.

Like many people I felt compelled to visit here. The two memorial water features are beautiful and very moving. However the 9/11 museum is just staggering. To think you are literally under where the towers stood and can see the foundations of the buildings. The artifacts down there, like fire trucks and personal belonging just defy words. The whole museum is so beautifully done and very moving. It was a privilege to visit.

Very moving experience. I was very impressed with how well the museum was organized and the exhibits displayed.
Beautiful memorial to those who we lost that day.

I finally visited The 9/11 Museum which was a powerful experience, definitely expect to be moved.
It's located underground, right where the North and South Towers once stood. Expect long lines as It can get crowded, especially with tourists, its dark hallways can feel a bit packed.
The museum walks you through the events of 9/11 in a thoughtful, chronological way, from the early morning hours to the aftermath. One thing that really stood out to me was the 12-minute film The 9/11 Boatlift, narrated by Tom Hanks. It tells the story of the largest boat evacuation in history, all done in under 9 hours. I find it emotional and inspiring, on how New Yorkers come together under attacks.
I'd say you need at least 2 hours to really take it all in.
You'll definitely leave with a heavy heart but it’s an important visit and I am glad I did visit.

Must see stop if your in NYC. It’s a very monumental spot that is such a beautiful memorial. I did not do the tour but I am hoping to next time .

This was a very solemn experience. Having watched the second plane crash into the second tower and seeing the columns and what’s left of the buildings was very emotional for me. I took my grandchildren (13 & 16) for them to see this exhibit, they had a lot of questions. The most heart wrenching one was Why? Worth the price of admission.😢😢

For those who saw on TV on that day , for those who were here when there was only ground zero, come back now with the museum and the memorial ... reliving everything with images and objects ... leaves not without emotions ... the thing that struck me most is the video about the rescue by sea, I did not know that piece ... like several other things

I was fully immersed in the experience. It was so different being there as opposed to hearing about the 9/11 events. My heart goes out to those directly and indirectly involved. The entire exhibit brings everything to life, like . it was yesterday. Excellent organization and display which depicted involvement from all angles.

A must to see. It’s very emotional paying my last respect to all the victims of 9/11. A very touching and sad feelings I have looking at all the exhibit of the 9/11 attack. Praying for all the victims and their families. God bless from Perth Western Australia. 🙏🏻

This museum is next to the memorial.

I thought the entrance cost to the museum was reasonable value for money but I was surprised, considering it was a timed ticket, at just how busy it was. I found it difficult to get round the crowds and really appreciate the exhibits.

I also found that although the museum was large, there was too much crammed into certain spaces. The part of the museum dedicated to the actual day (9/11) had far too many exhibits for the space allocated. It also meant that it was hard to get round as bottlenecks occurred.

Having said the above, I did think the museum was an incredibly moving experience and I am glad I visited.

The Memorial and museum inside and out are worth it. It’s all very well done and impressive. We spent a total of about two and a half hours.

9/11 Ground Zero tour with ExperienceFirst led by Jaclyn was so detailed, informative and personal. we loved her energy and personal stories about 9/11/2001. This was our second visit to Ground Zero, the first was 11 yrs ago before Oculus and Freedom Tower.

I expected more of this, especially for the price ($66 with 1 full price and 1 senior, and donations are also requested). Our beginning was a film of about 20 minutes about taking out Osama Bin Laden. Later in the museum there is another screening room - with a huge row that we didn't feel like - there might be another film shown about 9/11 itself, but we thought it was strange to show something about the distant aftermath at the beginning.
The building occupies a large space on 2 levels, but actually there is little to see. A very battered fire truck, bent iron beams, in the original places some sawn-off concrete columns, children's drawings, that sort of thing. There are images and stories about the WTC, how it was built and the people who came there. Nothing else about how these terrible attacks happened, no analysis, perhaps not to be expected from a place called a memorial. It focuses exclusively on the Twin Towers, the 2 other dramas at the Pentagon and in Pennsylvania are hardly mentioned, but perhaps there is a film available about that that we have not seen.
There's a little shop where you can mainly buy things with an American flag or NYFD on it.
What is impressive is the space in which the names of the victims are mentioned, with photos from their lives and sometimes a story told by a family member or friend. This is the heart of it. Outside are 2 water basins on the places where the towers stood with the names of the victims on the edges around them. Nicely done, and in public space so just free access.
All in all, this is not a museum, because there is no background, no depth in the subject. But for a monument, it's very pricey. Not in the "must see" category.

A Museum that shouldn’t be missed. Beautifully put together using photos, videos, explanatory notes, messages to loved ones, Ladder 3 Fire Truck and objects and pieces of the Towers on display. A very moving visit to this Memorial.

Amazing experience, very emotional tribute to all those who perished that day ans as a result of 9/11 that must never be forgotten, It's a must visit when in New York!

Off all the museums I have to in the world, and that's a long list, this one is the best. The space, the tone, the staff, everything was perfect. A fitting tribute to those who passed on that dreadful day. The message the husband sent to his wife Jules from one of the planes will stay with me every day.

A historic must see, in my opinion. Some don’t want to look back but doing so honors all the brave heroes of that horrible time.

Great tour. John was friendly and knowledgeable The lower East side doesn’t get the attention that other areas do and so having done those other areas, it was nice to discover this area

I would’ve liked another stop or two along the way, but it was right before holiday weekend

Great memorial to remind us of the horrible attacks in 2001.
We cannot imagine the horror and pain people had to go through and this memorial leaves you in thoughts and empathy for all the victims and family members who lost their loved ones.
We will never forget.

So many people, I'm disappointed. The objects and other signs were inaccessible due to the high density of visitors. Despite the audiophine, I will feel more emotions with the television documentary.

A difficult but must see see when visiting New York. However it's incredibly dark and that includes much of the writings and displays making them difficult to read.

This is very thoughtfully put together and well done. Make sure you explore both directions of the museum coming down from the stairs.

My visit to 9/11 Memorial Museum was amazing.The entry process was smooth, and the wait time was around 20 minutes. The attraction was well-organized. Accessibility for strollers was good. The highlight of my visit was amazing.I would recommend this place to friends.

The EXPERIENCE really brought realization to what happened that day. The names of the people and the faces made it so much more meaningful.

The ADMISSTION FEE was reasonable.

The LENGTH OF VISIT was as long as you wanted it to be.

The ATMOSPHERE was very serious and respectful and visitors almost talked in a hushed-tone. The museum was first class from the floors to the ceiling. Really impressive.

The CROWD SIZE I cannot comment on other than to say there was more than enough room for every to see the exhibits.

The STAFF was great but what really kind of ruined it for us (we are seniors in upper 70s and 80s) was the lack of staff directing visitors as to what direction to go or to be sure to go to a certain area on a floor, etc. We missed out on seeing the Saving Survivor's) Staircase, and we VERY disappointed to find that out. Who knows what else we might've missed.

We visited in February and it was a must do experience. The whole exhibit is extremely well done very informative and moving. It tells the stories of the heroes, the ordinary people, the first responders who ran towards danger and many paid with their lives. As a former first responder the whole experience struck a very emotional cord. I cannot recommend this place highly enough it's not a fun place to visit but it is an essential part of your visit

The exhibition was very well done and the accompanying audio tour provided great context. The Boatlift film presented information I was not aware of previously.

The National September 11 Memorial & Museum, with its two reflecting pools on the site of the former Twin Towers is an incredibly powerful place. The museum houses an extensive collection of artifacts, photographs, and videos that help to better understand the scale of the tragedy and the heroism, the site is truly deserving of respect– it’s an important part of history that should never be forgotten.

What an experience! Deeply harrowing and incredibly moving - the whole museum space has been put together with such feeling and sensitivity.

So many different parts to the museum, from voicemail recordings to pieces of crushed structural steel to tributes and memorials. Expect to spend a few hours looking at all the exhibits and processing everything.

The memorial tribute in the centre was particular touching, where a spotlight was shone on every person who sadly lost their life and a brief history on their life, loves and hobbies up until that day.

A truly breathtaking experience that depicts the tragic events of 9/11. The museum takes you on the journey from pre to post 9/11 and the impact it had on the people of NY.

The 9/11 museum is captivating of the hearts of all visitors from beginning to end. With so many thought out tiny details it captures the impact of that day on multiple levels from those watching it televised to those trying to escape the fear in downtown Manhattan. The construction of the towers and their collapse, the plans of those who hijacked the planes and how they rerouted mid-air all outlined and explained. You could spend a whole day learning and understanding all the ways the world was changed in a singular moment. The honor, pride, and fortitude have also been detailed in how the city pulled together and recovered from such a tragedy.

An intense experience to retrace a cross-section of contemporary history. A park that between new skyscrapers and old wounded you can experience a piece of the city that has been able to recover after a tragedy of such magnitude. I recommend everyone to visit this place, read the names and waste some time in this place.

Beautiful,the memorial Is One of the saddest Place of new York for me.
With a holiday study i com in Ny for my second time.
I visiting this for the second time.

This is an exceptionally well done, beautiful museum to honor the fallen and the left behind and those who were there to sift through the rubble of the most horrific tragedy in our American history. It’s has things of interest for most ages from at least 7 years old on up. The tour is in many languages too. It’s an important, don’t miss memorial.

We visited the memorial and museum and were impressed with how well the memorial has remembered those souls who passed on that tragic day. The memorial to the firefighters and emergency workers was extremely well done

Very sad reading the personal stories but very well organised and put together.
A great memorial to a terrible day in world history.

The 9/11 Memorial is located at Ground Zero, in the World Trade Center area. It consists of two huge tanks made exactly where the Twin Towers stood. Water flows along the walls and is lost in a central hole, creating a constant and particular sound.
On the edges of the basins, engraved on bronze plates, are the names of the victims of the attacks of September 11, 2001 and 1993. Sometimes you can see a rose tucked next to a name: it's how that person's birthday is remembered.
The memorial is a place of remembrance and reflection, but also a symbol of American resilience and pride against terrorism. It is a deeply striking place, capable of conveying emotions that are difficult to express in words.

Very moving amazing display would recommend it to everyone very humbling to see I would go again worth the money and great you can take your time

The designers and architect who build this memorial should be commended as they somehow found a appropriate way to commemorate the people lost in this historic event. Amazing amount of artifacts, displays, and personal accounts in the museum it would take a whole day to cover it all.

Visited just the memorial and it has been extremely well done. The water falls in the footprint of the World Trade Centre twin towers is an amazing memorial to all the people lost in this tragedy. We just at in the park and reflected on the event. It was extremely emotional. A must visit when in New York.

Nice experience. Worth the money, paid my respects so im happy. Didn't do tour so cant comment, but atleast maybe informative but it was just nice to see myself

Very nice visit almost 3 hours with two teenagers my children were very moved. I advise you audio guide for the visit

Well done museum. It is somber and eye opening to walk through the events of that day in the place where it happened. The memorial is a nice tribute.

Wow what an experience, goose bumps, hair on arms bristling, very moving and pretty quiet considering the museum was super busy. Visitors were respectful and engrossed. Well organized with good access, 100% value visit. Crime of the century comes to mind. Watch One Day in America 9/11 before you go.

Very moving. My heart sank a few times as the memory of that day came over me. The staff were helpful in directing us through the experience. Be prepared to walk for about two and a half hours.

A must if you visit New York City. Incredible history and experience. We were there for 2 hours but could have stayed longer.

This is quite hard to review given the significance of the place.

It was certainly a unique experience and I am glad to have been able to see it myself. The amount of information and attention to detail telling peoples stories is very well done.

My main reasoning for posting a review however is that I felt it was way to overcrowed and really took away from the experience. I felt a bit annoyed at how busy it was particularly in the part where photos are not allowed. They need to limit the amount of people going through this at any 1 time. For me unfortunately it felt a bit like money was more of a priority trying to cram as many people in as possibly than the experience and time for reflection which really let it down.

I felt unable to really take it all in and be in the moment because there was far to many people in.

I was so personally touched by our tour guide Russell Roubin. He was not only so informative about the history behind the creation of the memorial, and the entire landscape around the area, but I was so moved about where he was and how others felt on this horrific day. It was very emotional for me and I especially loved hearing about the story of the survivor tree. I am so glad my friends and I had the guided tour and we also upgraded our museum tour with a guide. Everyone was outstanding!

An important stop for any first timer to NYC. The museum is very well done, and the volunteers are all courteous and helpful. Make sure to view the video about the boat lift.

Heartbreaking but so worth a visit here. We weren’t going to get headphones but so pleased we did as we would have missed so much without. Minimal queues and staff helpful

Impressive to think of all that has happened.. to read the names of all those people who have lost their lives.. a plunge to the heart.

As the parents, we found this incredibly moving and an excellent way to educate our kids on recent history and events in our own life times. The kids rated it 4 not 5 as they felt it was a bit too heavy for a 12 year old. That said, they both committed to the experience and found it thought provoking. The staff on site were fantastic and the art work was wonderful.

The museum was very well done. Somber and reverent- respectful. Very informative. I was surprised at how quiet it was throughout the entire visit. A must see in NYC

You can see the above ground memorial as you enter the area. The museum is a combination or the timeline and artifacts from the site. As someone who remembers watching this unfold, it is a valuable and moving experience

Such a meaningful experience. The events of that day can never be forgotten. The creators of this museum and memorial did a wonderful job.

A truly touching place. I always come to the Ground Zero Memorial when I'm in New York. They have created two beautiful pools with waterfalls right where the Twin Towers stood, which fell on September 11, 2001. It is a place that deeply excites, I feel like crying every time. I always think of the brother of a dear friend of mine in Pacentro, who lost his life in that attack. A beautiful and important place to remember the many victims.

Today is the 23rd floor meeting. I highly recommend that you all come to the hotel, the conference facilities, complete with various conferences, as well as a snack and lunch menu.

Very moving tour. So many affected by this evil. Good historical background provided. Personal stories that reach the heart. Wasn't aware of the water evacuation (in order to escape the area. (Some areas have tissues available.) Anyone who visits NY should include this. Staff is plentiful and helpful. Brought back a lot of memories of that horrible day.

Definitely the #1 most important thing to do while visiting NYC. An experience that my family will not forget. Any time you are touring the museum and have a chance to pick up the phones and hear the recorded phone calls people left for their loved ones be sure to do so. It is gut-wrenching but incredibly powerful. We took a guided tour although I think a self-guided audio tour would be just as well. Plan for 2-3 hours to visit.

I was impressed with the memorial and the care with the families and all the people who helped and was not from the fire and police department. It’s so inspiring to see that is good and love in the heart of people besides everything is going on in the world. I particularly was touched with the drawing of the children, their emotions expressed in the way they can.

Very worthwhile visit here and we all “enjoyed”
- not sure that’s the right word but it was v good and well done and respectful. Would recommend.

Firstly, make sure you're emotionally able to handle this before you come. I was 13 when 9/11 happened. I remember it very clearly, although I didn't develop PTSD from it. But even not having PTSD, I actually had to leave the museum before I saw all the exhibits because I became emotionally overwhelmed.

I arrived early to visit the memorials. I think they are a beautiful way to remember the lives lost. It was moving. It was quiet while I was there, and the atmosphere was contemplative and respectful.

I visited the museum afterwards. The website says it takes 45-90 minutes, but I was there for 2.5 hours including a snack break. I could have actually stayed for another hour, but as I mentioned earlier, I was getting overwhelmed. It's truly a moving museum. I had no idea how in-depth it was just by looking at the website. The exhibits cover many perspectives - the voices of people who died (recorded through voicemails), the memories of survivors, the experiences of first responders, and the perspective of those who lost loved ones. Visitors also learn about the terrorists behind the attacks. There are exhibits about the original towers, pieces of it that show the damage, and artifacts including the belongings of people who were in the tower or of those trying to rescue those people. The exhibits are also mixed media, some incorporating technology, audio recordings, and video. It's beautifully done, but very intense. If you can handle a visit, I highly recommend it.

One thing to note ahead of time is that you'll need to go through security. I was able to enter with a drawstring backpack, a protein bar, and a reusable water bottle. There is a small cafe on the top floor. Note that offerings are very limited. Aside from coffee, they just have packaged chips and pre-packaged pastries (muffins that looked really greasy, croissants, and individually packed large cookies). It would have been nice if they had pre-packaged sandwiches like they have at grab and go spots at train stations, only because the museum is so intense, and you can't leave and re-enter, so having the ability to get some sustenance would be helpful.

A very informative tour. We paid for the audio recording to enhance our visit, which I would recommend.
If you haven’t already bought tickets pre visit, I would suggest you get there early as it will get busy.
The artefacts and videos will help you realise the destruction and individual loss from all the people that lost their lives, we’re injured both on the day and the aftermath of this tragedy.

The entry process was easy. we purchased the audio tour that led you through different parts of the museum and explained everything. It was a great experience.

We had such a moving, emotional experience. Words don't do the 911 memorial justice, something that everyone needs to experience for themselves.

This was a powerful experience that requires more than 2 hours if you want to give yourself the time to process the scale, impact, and implications of the 9/11 events. As such, I sadly ran out of time. I also developed a mild headache from being exposed to so many intense emotions, but this was important and everyone will be affected differenly.

As a memorial, it was absolutely beautiful and heartbreaking at the same time, especially the Memorial Exhibition with the photos of the people we lost on that day. As a museum, it did a good job connecting visitors to the remaining architecture of the two towers, and used storytelling effectively.

Logistically, though, there is room for improvement. Many reviewers mentioned the crowd, which is fair, but because everyone was appropriately respectful, the place felt very calm (and somber), too. I had a bigger issue with the navigation. There's no map on paper or that you can download on your phone (I asked), and I didn't see obvious signs showing what was happening where. The ticket desk and audio tour options were tucked away downstairs so, after you get through security on the main level, you kinda just wonder where to go next: up? down? There *is* signage, but they were either not located where they would have been more helpful, or you had to wait for the digital screen to cycle through its preprogrammed sequence. The staff were very nice, though. I just went and talked to them instead.

Here's what I would do:
- Get yourself a timed ticket for the top of the hour. That would allow you enough time to go through security, look around, maybe run a little late (I got there about 15 min after the hour)... Then start your visit with "Facing Crisis: America under Attack." It's a 15-minute movie that starts on the half-hour, and it's one floor up from where you come in.
- When that's done, exit the auditorium and go right back in line to see the next movie, "Revealed: The Hunt for Osama bin Laden," which last 25 minutes.
- Then you can head down to the lower level. I imagine that the $11 audio tour would be helpful. Continue the visit from the left side.
- There will be small rooms throughout. Don't miss the Historical Exhibition. There's also another movie, "Boatlift," that's 12 minutes long.
- After you exit the museum, spend time at the pools where the towers used to stand, and gather closing reflections.

It is such an excellent presentation of the tragedy of September 11, 2001! I thought it made such a strong impression to listen to the voices from people who were in New York that day, also meet persons who had been in the area when it happened and also the room with photos of every person who died. It's also very interesting to see the huge dimensions of the 2 towers which was so easily destroyed. Everybody who comes to New York should visit this museum!

Very Sad and a very moving atmosphere.
As you walk around the memorial and see all the names of the victims and see the footings of the Tower it really hits you.

Yet there are idiots there taking selfies! Can't work some people out. Show some respect!

A shocking monument. It was built exactly where the twin towers collapsed in the scary 9/11 attack that shocked the planet. Thousands of names of innocent people who lost their lives that day are engraved around the monument. Their status is also listed: employees, firefighters, police officers...
It's worth a visit!

Worth visiting. No matter how sad this place is, you should visit it. What happened is still beyond imagination and humanity.

We can’t really put in to words what the experience was like, each individual needs to experience it for themselves. We found it very emotional and Erie all at the same time, and as my husband is an ex firefighter the attraction was something he felt we had to visit just to pay our respects to the fallen and to families left behind. 💔 the Welsh 🏴󠁧󠁢󠁷󠁬󠁳󠁿 will never forget xx

This was an extremely well done museum. Very moving, thoughtfully done. Very detailed. The mood inside was reverent. We spent about 3 hours at the memorial and museum, probably could have stayed even longer. We had tickets for the very earliest time slot after the museum opened which was ideal as it was not crowded. This was my favorite thing we did in NYC.

The National 9/11 Memorial & Museum is an extraordinary place to visit, offering a chance to understand firsthand the events of one of the most catastrophic days in U.S. history—an event that changed the entire world. Watching the news footage and records inside the museum brought me back vividly to that day. I was only nine years old when my father woke me up in Chile to show me the breaking news, telling me it would be a moment I’d remember for the rest of my life. He was right—it changed so many things forever.

Simply put, this was our first visit to the 9/11/2001 memorial and museum and we were overwhelmed with the scope, solemnity, and unity both the surface level outdoor memorials and the indoor museum provided. This is a definite must do for individuals, couples, and families. We quickly made this remembrance into an extended and essential part of our family NYC vacation.

The outdoor, above ground memorial is breathtaking. The sheer size of the memorials, as well as the water features, enscripied names, and other tributes are, at the same time, moving and inspirational. Knowing the extent of the size of the World Trade Centers prior to the events that led to the memorials, the sheer size and scope that has been dedicated to those that fell is tremendously moving and inspirational.

We did not know what to expect from the indoor museum. As we took the escalator underground, we were once again in awe of the sheer scope and magnitude of the museum/memorials. The blend of tributes with 'original' and 'remain in place' features from the WTC towers was emotionally stirring. There are too many individually moving tributes and remembrances to mention. We extended our 'hour' there into 'multiple hours' and wish we would have taken a full half day. We would recommend allowing enough time to take in the memorials as fit your personal and family needs. Everything was done at a high level of craftsmanship and artistry to provide those lost, their families, and the citizens of America and the Wold a fitting tribute that will hopefully inspire many generations to peaceful and productive relationships.

Overall we HIGHLY RECOMMEND the National 9/11 Memorial & Museum.

Amazing! I remember the day and have watched many documentaries since. This memorial has an unexpected approach giving more perspective. Super impressive place. Very engaging. We will never forget that day and this place.

We visited for the first time and I was so glad we purchased our tickets in advance. We would have had to wait 1.5 hours for entry. The exhibits are very well done and extremely moving. For those who lived through this experience it brought us right back to the days of the attack. For those who were too young, it really keeps this important event alive. Don’t visit NYC without doing this!

Absolutely to do, a place that must be visited. Very nice though very sad. I recommend you buy it from Booking because the price is cheaper compressed the exchange

Paying $30 for entry, then another $11 for audio guides at the Twin Tower Museum? What a shame. Hhhhhhhhhhhhhhhhhhhhhh

Better in the morning for these giant black tubs, they are full of people very difficult to take pictures a little decent. But he did not like it and did not leave me much apart from the fact that those who saw the scenes and those who experienced the attack type between mind all drama of those people who threw themselves down from skyscrapers.
I expected much more I was very disappointed

A place full of history and very exciting, it conveys a strange feeling.
Too bad one of the 2 tanks was under maintenance.

Very powerful, including for my 18 year old daughter who was not alive when it happened. The inner section which goes into great detail about the day's events could take several hours on its own, so pace yourself accordingly as there's lots of displays before you even get to that. We had intended to do the free Monday evening tickets but couldn't get them and I'm glad we didn't because we spent a lot more time there than the free tickets would have allowed.

There is so much to see and take in on this trip.
Very well done and respectful whilst giving a lot of information
We bought the audio tour but I don’t think it was necessary. The displays all have detailed information and there is audio which plays as well.
I think the earlier you go the better as it does get busy

Extremely informative tour guide and museum. Our tour guide’s demeanor and tone was solemn and respectful which was most appreciated. The docent was spoke with was equally professional and outstanding in breadth of knowledge and teaching ability.

an exciting experience to do.
The museum is based in the foundations of the two towers, and is very well organized.
A journey through time that takes you through that tremendous day creating great emotion and suggestion.

It's hard to put the feeling of being at this place into words. It hits you emotionally, almost straight away. Each item in there is a part of this tragedy that affected so much of the world. It is heavily educational as you'd expect, but you will leave knowing about those directly and indirectly involved.

The 9/11 Museum respectfully presents a dark day in U.S. history. A solemn space that all should visit. I'm glad I got the audio guide.

This is a must. Everyone should go see this museum. Congratulations to the brilliant minds who created this sombre place of memory. Give yourself lots of time to really get the whole experience. We especially enjoyed the voices of family members sharing memories of their lost loved ones.

We enjoyed our trip very much. History is important to us. Since we experienced this event in real time, it was important to see what the museum had put together for all to see. At the time it was happening we were so shocked a lot did not register.
This is important to not forget!

A touching tribute to such a tragic event. There is no museum quite like this, my second visit to the museum and still just as tragically beautiful as the first time. The level of detail in every single piece was astounding and being right around the actual location made it even more sentimental.

My only gripes with this museum it that I wish there was more order, making it flow a little easier. Often, I found myself a little lost as to where I had/hadn’t been before. I don’t know if there is a sign up telling people to turn their phones onto silent mode, but there definitely should be! I was reading a touching tribute to a firefighter who lost his life in the events of 9/11, when the person behind me’s phone went off very loudly, she then proceeded to answer the phone (putting it on speaker phone) and yelling down it. This really took me out of the experience

Great! A must see. We didn’t need a guide. But the tickets for this one. It’s timed entry. Go early to beat the tour groups. We allotted 2 hrs and spent 3+. Spent more time here than at the MET. Could have spent even more time. Very moving. Don’t miss the room with all the pictures of those who died that day.
Also to see all the things afterwards is very cool.
And to see these massive structures reduced to twisted rubble. Unbelievable.
Plan at least 3 hrs to work thru and take it all in.
How it was built, how it was destroyed. And how it is re-birthed.

The 9/11 Museum is deeply emotional and impactful, offering a respectful and unforgettable look at history. It had a sense of energy that was like a chill , very sad what happened.

No explanation needed as to it's purpose but suffice to say it covers the disastrous events of that day and the long lasting effects very well. Artefacts and Memorial rooms, several video presentations and analysis of why and how the attack happened was extensively explained. Respecting the museum, external photos only.

This is a place where you should be as respectful as possible. Since the terrible 911 attack this site commemorates all the victims, but it is also a reminder of people’s solidarity in helping the injured. In the museum you will find endless objects and photographs about these events.

Moving, well thought through, special place that pays tribute to people that lost their lives on September 11th 2001 and there's reverent stillness that speaks louder than words.

The 9/11 Memorial Museum does an incredible job preserving parts of the destruction, telling the story of what happened, and remembering the victims. The space itself is awesome; the memorial exists underground where you can see the preserved foundational box column bases and a section of the slurry wall. It is an extremely serene, respectful place, and is extremely well done.

A fascinating experience worth seeing and spending some time exploring. Great to see all the artefacts and stories together in one place, from what was such an awful event.
The facility is modern and welcoming, and handles busy times well. However, the main 'September 11' exhibition inside the museum (over 12s only) where the timeline story is told from the first event, was very crowded.
Due to the loose one-way system in place, a lot of people were crossing/passing to try and see all the exhibits and meant for a confusing walk through to ensure we didn't miss any details.
We had hoped that the audio guide (additional charge) would have assisted in this, but the audio through this area did not seem to align with the walk through nor the exhibits on display. However, the remainder of the museum is well described on the audio guide.

The 9/11 Museum is a deeply moving place that leaves a lasting impression. It’s filled with photos, artifacts, and personal stories that bring back the reality of that tragic day. Walking through the exhibits is both heartbreaking and thought-provoking, creating a space for reflection and remembrance. It’s not an easy visit, but it is absolutely worth it – a place of memory and respect that everyone should experience at least once.

It was the same day that the door was not opened, so I only looked outside at the big pool, and I could feel the sadness and pain, the man's helplessness in the face of disaster.
May there be fewer disasters in the world, and may people rest in peace.

We visited the museum after visiting the waterfall pools displaying the names of the unfortunate people who lost their lives due to the twin tower tragedy of 2001.
The museum is excellent with emotional and moving exhibits displayed.
We decided to pay for the guided tour once we were inside the museum and we were so glad we did, Joan our tour guide was fantastic, local to the area, passionate and very knowledgeable, she also had a lot of positivity around that fateful day. We also learned about the bombing in February 1993 which killed 6 people including a pregnant woman and also caused over a 1000 injuries, a warning of what was to come.
After the tour we returned to the waterfall pools to find the names of the 1993 victims.
You can spend hours in the museum looking at all of the exhibits, including a motorcycle display at present.
A must visit if in New York.

Very exciting experience, a place everyone should visit. I thought I knew a lot about 9/11, but here I discovered so many details that I didn't know at all. Organized very well, it deserves a long visit of at least 3 hours.

- Entry to the museum was very easy.
- Advance online booking allowed us priority access.
- Enjoyed the short films on 9/11 Events. Boatlift was our favorite.
-Ticket Pricing is too expensive and could be more reasonable. Maybe they should have cheaper rates for US Citizens.

We weren't sure that we should visit the museum as it seemed slightly voyeuristic to us but I'm so glad we did.
We paid $30 to enter and we could stay as long as we wanted.
I can't say this was an enjoyable visit but something I think anyone visiting NY should do at least once to pay their respects.
The museum was full and the atmosphere was very sombre as expected. It was much bigger than expected too with plenty of artifacts to see. It's built around the site of the North tower and parts of it remain. We didn't pay extra for a guided tour but there were plenty of guides available to answer questions with first hand knowledge of the fateful day.
We took some photos but some parts of the museum cameras were forbidden. It was an overwhelming experience but I'm glad that we did it.

Museum very well done.
Emotions rise as we move forward.
The part with all the photos of the victims is very moving, the one with a warning can be hard for very sensitive people.
To visit absolutely

Very emotional but very tastefully done. Went early to avoid crowds. Would def recommend others to visit and to be prepared to spend a long time there to get the best of the experience.

The museum included all aspects of the tragedy and was tastefully done. We should never forget that many people want to destroy us. We must never let our guard down.

We enter with the GoCity pass
It's very impressive. You have to visit him. We did it without audio guidance but you follow it perfectly.

It’s hard to review factual events because this was a real life experience with a real life effect but this museum captured it beautifully. I immediately was transported back to where I was that day and the emotions that followed. Be prepared to feel heavy in reviewing the artifacts, voicemails, news coverage and even stories from museum staff about the details of that day. A must see in NY for sure.

A great moment of emotion that plunges us back in September 2001... the visit lasted more than 3 hours and we don’t see time passing...

It is total amazing! You can tell a lot of thought & planning went into creating it. It was very well done. Brought back a lot of heartbreaking memories of that day & the aftermath. That day changed so much not only in the us but the world. Seeing everything in person brought a whole new level of pain & hurt.

Extremely moving experience.
We did a guided tour which was conducted by a lady that was there on the day.
This memorial was an incredible tour.
The displays were amazing.
I would recommend the guided tour which.

The museum was a moving emotional experience and a reminder to never forget. We secured tickets thru Trip Advisor for 3 PM but when we arrived around noon I had troubles with my phone and could not find them. Personell at the box office were able to find them with just my name and then they allowed us to enter early. It was a great day.

So emotional! I knew I would tear up, but did more than I thought! The South Tower Memorial was drained & being cleaned when we went, which was fine, just went over to the North one. Could have stood here for longer than we did, reflecting on that day that changed the world.
The museum was really well done. It's big, so plan for a couple hours at least. Again, very emotional & did a great job paying respect to the victims & first responders with pictures & stories.

Despite having seen multiple documentaries about the event, the museum itself was eye-opening because of the items on display. So many artifacts and records to view, I would recommend planning for at least two hours or more inside the museum. I highly recommend this experience.

This was on the top of our list to see in New York and it was as moving as we expected. So very well done. The museum presents and remembers this tragedy in a variety of ways and media. Several areas were overwhelming and you just cannot rush through it. Phenomenal museum.

The World Trade Center site is powerful and deeply moving, but the museum itself was a letdown. They let far too many people in at once, which turns a place meant for reflection into a chaotic crowd scene. The lighting is so dim it’s hard to read the placards or fully appreciate the exhibits, and with people constantly leaning in over your shoulder, it quickly becomes frustrating. The content is meaningful, but the overall experience is diminished by poor crowd management and presentation. I’d give it a 4/10.

The 911 Memorial Museum was an impressive tour. We arrived at our time frame and immediately entered the museum. No lines or waiting when we arrived. There is so much to see and experience that you could spend days visiting all the exhibits. We stayed approximately 2-3 hours. We had a snack in the canteen before we left. The reflecting pools were beautiful, although one was dry due to repairs.

We are staying in NYC with a friend who didn't visit the city before.. so the 9/11 monument was a "must" to show her. We saw these two monuments - one for each destroyed tower - earlier, of course. But standing by those huge water holes again and reading all those names of people who died makes an impression every time.

The museum was to crowded which took away a lot from the experience. This was my second visit so I compared to the last time when the crowd was smaller and I could really experience everything in my own pace. This time I could not see half of the stuff in the last exhibition because of the crowd and I almost panicked from time to time because I felt so crowded.
Limit numbers so that people can have a better experience…

Recently visited the 9-11 museum & memorial on a bus trip tour to NYC. We first visited the north & south tower pools, which included a stop at the survivor tree. Next part of visit was a trip through the museum. Very well laid out information and in quantities that could be absorbed. A very sobering museum visit that effectively revitalizes thoughts of the past that most have put behind them. A lot of information also presented about people (survivors and non-survivors) who were heros. Also, an overview of construction methods used to build the twin towers. Engineering marvels. A must stop and see on any NYC visit.

An absolute must see in NY. I remember where I was on the day. The stories of individual lives affected. A wonderful memorial to them all. There really are no words to describe it, human life so fragile.

Take time to sit and hear the stories while there. It’s not a place to be rushed.

A worthwhile visit.

A must to visit. We did the audio self tour and it was amazing. I highly recommend it. Side note: Just recently started using the audio self tours for tours and I am really enjoying it. I go at my own pace and often it’s either a person who’s experienced it and/or a celebrity.

A very moving tribute. The emotion is palpable within the museum. A great monument to the events of that day as well as the original construction of the twin towers, the bombing in 1993, and the clean up after the 9/11 attack. The memorial pools are beautiful, but the real emotional, raw experience is within the museum. Thank you to those who helped that day for sharing their stories, as well as the families of those dearly departed who have donated to the museum to help tell their loved ones’ stories.

Wonderful experience. The museum is very moving in what is shown and extremely interesting. It’s interesting to see how the huge steel beams that are 2” thick are bent like a pretzel because of the heat and the collapse. Looking at the fire trucks and emergency vehicles crushed because of the collapse and seeing all of the pictures and personal effects of those killed really is a moving sad experience. Would recommend this to everyone. Weird that they even give a section to the terrorists. The experience of the area was very moving

I remember very well where I was and what I was doing on that fateful day of September 11th 2001. To visit the site almost 24yrs later from the UK was indeed a huge privilege. The memorial and museum is the most beautiful, respectful tribute to the people who died that day. Very moving and a visit I will never forget.
Every person who died that day and in the 1993 attacks is remembered on a daily basis. Around the edge of the fountains are engraved the names of all those who perished and a single white rose is inserted into the name of victims on his or her birthday every year.
If you visit NYC please visit and pay your respects. No smily selfies though please.

I've wanted to visit this sacred site for a long time. We did the guided tour and it truly made me remember that day in 2001. There is so much symbolism in the displays and our guide helped us understand it all. Definitely a highlight of our trip.

The museum and memorial experience was amazing. I wish I had more time to explore everything as two hours was not enough to go through all the exhibits. The only downside was retrieving my tickets through TripAdvisor. I was supposed to get an email to “get my tickets” but I never got one, even though I had checked my spam and I had gotten my ticket emails for other excursions I had booked through TripAdvisor. Luckily, I had my confirmation number, and the ticket booth was able to locate my order after trying multiple things on their end. Just make sure to check your email the day before your excursion and confirm you can retrieve your tickets.

Somber and heartbreaking but well done way to capture this tragic day and the aftermath of this historical moment. We were glad we had an opportunity to pay our respects

We visited the museum and felt so sad walking round looking at objects, reading signage and listening to tapes. It brought back memories of when these dreadful attacks happened and learning of them on breaking news on the tv. It was upsetting to think of what so many people went through and their families, friends and those that helped the recovery.

This museum is done with so much intention and heart. Whether you lived through the events of 9/11 or a young person learning about it through the eyes of history it’s harrowing and heartbreaking. We spent close to 4 hours because it was worth it to read everything. We got to know about the events that day and a lot about those that lost their lives. The museum doesn’t miss this message that this is a memorial first and foremost. Some images and videos are disturbing and I wouldn’t recommend younger children viewing, the museum stresses this as well and those sections are clearly marked. Be respectful about photos, again it’s a memorial and posing for photos at a memorial is weird. The memorial pools are stunning and seeing them on TV doesn’t do it justice. If you are looking for a specific name you can look up the 9/11 memorial online and search for the name and it gives you the location. The survivor tree outside had an amazing story worth checking out and the firefighter wall. We got our tickets using the NYC City Pass. Timed reservations. We were able to get in a half hour early due to crowd sizes being smaller. The Oculus is nearby if you need a quick bite to eat or want to do some shopping. Restrooms are available throughout the museum.

Very moving experience. Take your time and soak it all in. It’s something that we should never forget. You might need a tissue.

We both found the experience very moving. It is very well put together and the staff were very helpful and friendly. We must never forget all the people that died that day and are still dying due to the pollution that has been left behind.

Must Visit! Despite the entry price go there, see pictures and see the devastated parts of twin towers. Seeing the peoples facial gestures in photos when plane hit twin towers, feels very sad.

An impressive image shows the immense hole where the twin towers used to be. A beautiful monument built on this site.

I was unsure if I wanted to include this museum in our trip, esp since my teenagers weren’t alive for the 9/11 event. I’m so glad we did. I was unprepared for how emotional it would be for me, but it also opened communication with my kids over courage, fear, heroism, sacrifice, diversity, and more. The audio portions of the museum stood out to me— and the video of the Boatlift. It was esp meaningful to ride the ferry after this and imagine that day— and the boats who responded to help. My kids are growing up in a culture that is so divided and fear-driven, so I am beyond grateful to show them what average Americans did and would do for strangers to help— it’s what I hope they can believe in and become if ever called upon. This museum visit it at the top of our list from NYC attractions— although, tbh, the other attractions we did were about us: shopping, eating and entertaining. This “attraction”
was about remembering others’ sacrifices and experiences and then, in a small way, honoring that, so of course it was better. I highly recommend it.

A New York trip essential.

Incredibly moving, harrowing exhibitions.

Very informative, too- I had no idea about the long-term effects of the dust people were exposed to.

Allow for 3 hours.

The exhibits really capture the tragedy of the day and were very respectful of the victims. Well worth the price of admission.

Bikes were fine and the guide was very good. We had a private tour really fantastic 👍😘. What's there to tell about Central Park

Visited here in May of 2025.
Loads of things to see and even more information on the tragic events.
The layout of the building and the fact it uses some of the foundations of the original towers really brings home the scale and impact of the events.
All staff were very friendly, clean and well thought out.

After visiting the Statue of Liberty and Ellis Island, we decided to see the 9/11 Memorial Museum since it is also in lower Manhattan. I'm so glad that we did. I was only 7 years old when 9/11 happened, and felt that this experience allowed me to experience the tragic events of that day in a new perspective.

The exhibits are well executed, and offer an immersive and respectful experience. I was particularly impressed with the timeline wall and artifacts on display such as firetrucks and personal effects. We spent about 3 hours here - it is well worth your time.

It was beautifully done with displays n information....in light of all the tragic events on 9/11. The firetrucks were very telling n what all was experienced on the terrible day..stories of loss n survival was very telling.

Very emotional....but a definite visit whilst in New York. The memorial pools are free to visit but museum is worth paying for.

Beautiful and moving. very complete on all events. very well designed.
We learn a lot, a very nice visit

It is really very difficult to evaluate this place, but the emotion is very strong, when we arrive there and look at so many who lost their lives with their names engraved in these monuments.
Monument very beautiful, very serene, with sound of waterfall, despite the homage to be beautiful is too sad!

The museum is a must see. Spent 3-4 hours inside. Would recommend at least 3 hours put aside for the inside itself. Avoid going during busy times because it will double the amount of time you need inside.

Very tastefully arranged. A mixture of the old remains of the original buildings, and lots of material around the tragic day. Many stories from the valiant emergency service personnel who dealt with the disaster, and the unfortunate victims.
My only criticism is that I feel it should be free of cost, if indeed the aim is to honor the victims and the brave emergency service people.

While in New York, this is truly a must‑see experience. Begin at the two powerful landmarks where the Twin Towers once stood, before heading into the museum. Inside, we found it surprisingly calm and not crowded, which allowed us to take it all in at our own pace.

It’s important to remember this is a memorial space—dress appropriately, be respectful, and resist the urge to pose for photos (we did spot a few who forgot). The atmosphere can be overwhelming, taking you back to that day in history, and leaving a lasting impression. Visiting in the morning gave us time to reflect deeply before moving on with the day.

Definitely a sobering experience. It takes a couple hours to do the museum, and I'm not sure I'd recommend it unless you have plenty of time in your agenda. Visit the memorial pools for sure, but to really take this in you need half a day, and there are better things to do in NYC, unless you've already seen most of the city. There was some footage which I had not seen before (candid footage of the moment of impact), and some interesting facts about the original World Trade Center complex (the fill which was removed to build the WTC added 23 acres to NYC in the area where Battery Park City is now). I'm not saying I didn't think it was a great museum, just that it should not be one of your must-sees.

This is a museum that everyone should visit. It is very emotional and informative. It is so well laid out and the staff who were on hand to explain some aspects in more detail were very knowledgeable. The twin memorial pools are stunning and a beautiful tribute to those who never went home that day.

In the words of my better half- they did the victims justice with this gorgeous tribute. I cried a lot during this museum. Hearing the phone calls from people IN the towers to families, watching videos of the attackers, wrenched my heart. It’s somber, it’s beautiful, and makes you feel like you were part of it.

We bought the guided tour and it was great. Learned a lot, It is emotionally draining on the sadness of it all. The tour goes down to the bedrock of the towers with some of the foundation still in place. Lots of detail on the Pentagon and Pennsylvania cashes as well as the operation against Bin Laden.

This is a very moving and informative museum. There is a lot to see and watch. A lot of items from the buildings. A lot of history of that day and the aftermath. The memorial pools outside are also very touching and solemn.

A very moving experience which has been beautifully remembered by those who have designed and run both the memorial and museum. Very emotional seeing and hearing all the heartbreaking recollections from survivors and those who lost loved ones on this tragic day.

I was a baby when this advent took place and to come to the museum and the memorial was so humbling

Seeing everything was so eye opening and very emotional

We would come back again as the museum was just fabulous full of information and to see the items there of people’s belongings etc was mind blowing. You even get o hear people’s stories from them event etc which is so emotional

And the memorials outside are breath taking a lady told me on the birthdays is the people they pop white roses on their names which I don’t know about and we saw 2 peoples
Names with roses which was so lovely to see the people getting celebrated still

A zone where you can feel the weight of what happened, the silence and the attitude of everyone present. Only one of the sources is operational. I think this is about cost retention. The space is pleasant. The metro station (Project Calatrava) is fantastic and well worth a visit. The museum disappoint, not worth the ticket and time spent

Moving experience and wonderful tribute to those lost on that horrible day! I remember exactly where I was that day when the news broke and am forever saddened for the loss of innocent life that day. Hallowed ground - WE WILL NEVER FORGET! 💔

The memorial was very moving and the museum was incredible. There were so many articles, voices playing, videos, and artifacts. It was a moving experience.

This is a must visit for anyone, I personally think everyone should go to pay their respects. I found it very moving and for someone that doesn't get upset easily I was in tears from viewing the fountains with all the names around it.

We went and did the museum after , I don't believe you need the extra Audio as there is a huge part of the museum which has Audi and visuals as you walk through.

It was heart breaking to see what so many thousands of people and families had to go through.

This isn't going to be a good time place. This is a somber reminder of what happened on 9/11 and the lives that were lost. It's worth seeing and memorializing those who lost their lives that day. It also serves as a great place for people to visit to remember and learn about that day. Like I said, you should go, but honestly, once is enough for me. It's a great memorial and a great museum. It was crowded and their is not nearly enough space to get through the 9/11 section of the museum. It is still quite impressive with many videos, many stories that haven't been told in the media and many other learning and remembering opportunities. The audio guide is $11 (in addition to the $30+ admission price) and the audio tour is not worth it. It was hard to keep up with and hard to follow. There is no clearly marked path through the museum and I'm still not sure that I saw everything.
Again, it's worth the visit, but it's a good one time thing.

I had no problem at all downloading the tickets. Upon arrival, we were able to get right in. I was so glad that I had pre-purchased the tickets because there was a long line waiting to purchase them at the ticket office.
I would recommend this memorial to everyone. It is moving, and emotional but highly informative about what happened that devastating day in America. There are personal stories that people shared about what happened to them that day and how they are trying to heal from it. Some pictures are graphic but depict that day and the aftermath of it. A deliberate attack on the United States and one we will never forget!

This is a must in NYC. This place gives you goosebumps only at a first glance, getting more and more heartbreaking by every name you read. I reckon it honors those who died that tragic day really well.

A very poignant visit to a wonderful memorial. The museum’s huge so you can definitely spend a few hours there if you stop in the cafe too. Although a very sad circumstance to be visiting, it is a must do for you to truly understand the events of that terrible day.
The way in which those affected have been remembered is so thoughtful.

The National 9/11 Memorial & Museum is a must-see when visiting New York City. There are no words to express my emotions as I toured the museum. It was both incredibly personal and surreal.

A must do for anyone old enough to remember the events of 2001. A beautiful and respectful tribute to all the men, women and children who died. Our tour guide gave us not only an overview of the events of the day and the rescue/clean up operation but the design and thought put into designing the memorial and the stories of many of the survivors. They did have a small section explaining how Islam is not supportive of these actions but I do wish they had more explaining the impact of the events on Islamic Americans and the Islamic community world wide.

We wanted to visit the museum because it was for us a duty to remember even if we are not Americans. The whole story of this tragedy can be found with objects and many photos. Obviously it is very moving.

Our tour guide was great - very knowledgeable. We learned so much that we didn't know about 9/11, the history of the Twin Towers, and that area of NYC, as well as what went into creating the museum and memorial. Would recommend this tour (we did both - the memorial and museum tour) to anyone!! Put aside at least 3-5 hours to do the tour and give yourself time to go through to see everything unhurried. There is SO MUCH to see.

This Museum is a must to see! It is so respectfully put together and the artifacts are chilling. You can see and feel so much from the 9/11 terrorist attack. Very important part of our history.

First of all it’s a very moving experience. Second you see parts of the world 🌎 trade center. Third it has list of the fire fighters who died . Lastly, I could go back.

The museum is informational and respectful. I thought l'd be off-put by the gift shop (a gift shop at a memorial?) but the items in it are not tacky or cheap, they are more small items, shirts, magnets, etc. to honor victims of 9/11 and the NYC fire department. They also take donations to help preserve the memorial and museum. It is all very respectful, which I can imagine with so many people impacted can be a difficult task.
The memorial outside is peaceful and beautiful.
There is a polite police presence to make sure that everyone is being respectful. The weirdest thing was the people taking smiling selfies and family photos in a spot where thousands of people were murdered. It seemed a little off to me. I'm sure they mean no harm, but it weirded me out and didn't seem polite.
I was 3 when 9/11 happened, so in my mind, the effects of it have always been here. I have taken interest in it, viewed a lot of footage, seen so many photos, and read so much about it. I was wondering if the museum would give me more information, insight, and feeling than I already had. It did, and so did the memorial. There was something jarring and humbling, and somehow unifying, about being there and I have yet to find a way to describe it, even months after my visit. It's a feeling and experience like no other that I've had.

Overall, this was a beautiful memorial and important museum. I sincerely hope to return someday.

It was easy to purchase the tickets online through the TripAdvisor website. It was creepy crowded and the process to get the headphones is terrible. The museum was better than I expected. It told the story well and paid honor to those who lost their lives that day and risked their lives.

Very sad, a funeral monument, but a mandatory stop.
I especially liked the surviving tree, which is a symbol of resilience.

Such an incredible disappointment. Visted on Monday, 12/8/25 at 1:30pm.

Extremely overcrowded to the point that you could not view many of the displays without waiting for throngs of people to clear out and allow you access. We paid an additional $11 (on top of the $38 admission fee) for the audio tour, but the audio tour was absolutely not worth it. With the crowd noise, audio from the various films and displays, and the recording playing in your ears, it was very difficult to focus on the content of anything. If you're listening to the audio tour, it feels as if you're passing up so many of the displays and short, informative videos. Without the audio tour, you would be passing large displays with no explanation. I've been to plenty of well-planned museums, and this was truly bad. What a horrible disservice to the memory of all the men, women, and children who lost their lives on 9/11.

Last time we visited New York City, we did the reflecting pools but did not have time to visit the museum. This time we did and certainly don't regret it. So glad we made it a point to visit. The memorial is beautifully done. Very well put together with many items on display. Once inside it is very quiet ... people are very respectful and only speak in whispers. I found it extremely emotional but very informative. We really enjoyed it and we should never forget that day.

Very Interesting and detailed however the lay out is confusing and doesn’t make sense for where each exhibits are, however would recommend a visit.

Take absolutely the audiophones in your language. Essential to understand everything. $11 extra per person.

Brought us back to that terrible day in our country’s history and we can never forget what happened and those who were lost. A very moving experience.

Went to pay my respects to my fallen brothers and sisters in the fire service, honoring all those who lost their lives just for being at their daily task, and for those who responded to the call for rescues.

The place is very emotional, besides it is very nice, certainly a good option to visit and know a little more than what happened on September 11.

Moving and tasteful memorial well organised and informative much bigger museum than expected . Very busy but easy to navigate site

Had the early bird tour and that was the way to go …before it was too crowded. I knew I’d be an emotional wreck…and was avoiding this place as I was not ready to see in person. Who doesn’t remember that day? How can you not remember that day? The very worst of what humans can do, but….also the very best of how humankind can pull together. I owe that experience to Vinny Maida at the Boatlift showing near the south tower.

What a treasure! I was feeling especially depressed and saddened by all the events. Vinny roped me into the Boatlift showing and (not being from the area, didn’t realize the 500,000 people that needed evacuation, as all the bridges and tunnels were shut down), and how that was pulled off in less than 9 hours. Unbelievable…in such tragedy that people would drop what they were doing and converge on the island to get people out. Truly some of best of humanity on display. Vinny and I shared our losses, he has a way to connect at such a personal level. He made my day. I don’t know how anyone could work at the museum, such an emotional toll. To live and breathe it every day. I want him to know how much he is appreciated….will think of you often. Search for him on your visit….what a kind soul.

I myself experienced 11 September 2001 deliberately. The images of the impact of the second plane, the collapse of the towers and the people who jumped from the towers are always remembered.
To experience this up close and personal after 24 years is good.
This part of the museum is well done. Through the timelines, the images and the stories of those directly involved, this story is well portrayed.
Remains of the building, fire trucks etc are good and functional.
You can see here that this attack is still an open nerve of American society. Never again has American society produced a government that obsessively wants to follow all people. In the museum itself you can see this by also mentioning the 1993 WTC attack and the fight against terrorism that started after the 2001 attack. I don't need to know about the 1993 attack.
Also the health problems that many people experienced after the attack (aid workers, immediate residents) that are brought in, does not belong in this museum.

It distracts too much from the actual message of this museum.

I was very satisfied with the purchase of tickets. The tickets were sent right to my phone. Easy to assess when entering the museum. I will say I was lost for words all though the museum. My heart hurt for world peace everywhere !!

Take the time to read the descriptions. Big crowds are here, but don't get moved into rushing out. Expect to spend several hours between the museum and outdoor memorials.

Bought our tickets through viator for this and several other events. This is the only event where they actually email you the tickets. Do not lose that email as they look like they show in the TA app but they do not. Ok, once we got through that, this was an incredible memorial. The films they show are short and so well done. The museum itself, words can not describe. It is heart wrenching what happened. The walls, the vehicles, pieces, parts, the stories of loved ones. I honestly did not want to leave as there is so much to see, but the experience and wanting more time to pay respects. Simply overwhelming.

The South Tower memorial is under construction but the North Tower memorial is beautiful. They put a white rose near someone’s name when it is their birthday

This is an absolute must visit for everyone. Everything from start to finish has been thoroughly thought out and extremely respectful.

We only went to the memorial pools, which appear to be accessible 24/7. The south pool was closed for cleaning at the time. The style is simple and classic, a fitting way to pay respect to the tragic event. The water is a healing element, and the falls much quieter than I expected they would be. We saw it both during the day and also lit up at night. The memorial glade and surviving Callery pear tree are very moving as well.

The whole thing was amazing lots of artifacts and details on the worst day in American history such a beautiful tribute to all those that died that day

A truly impressive experience, just a must during a stay in New York. Very friendly staff who advised us very well.

The 911 museum is one of the most emotional places one could ever experience. The accuracy of the event, from start to finish and beyond, will bring a constant flow of tears to the visitor's eyes. The place is huge with audio clips running everywhere. Take your time, remember, and give hope.

The museum was amazing, I was not expecting it to have SO much. I feel like I need to visit again to fully take it all in and process it.

So much to see in this museum! Very good job with the memorabilia and displays. The hall with all the pictures of the deceased is so moving. Really does take at least 1 1/2 hours and we didn’t even hit it all. Would highly recommend.

Very somber. But if you are an American, you should visit to understand the depths of hate toward us. Always remember 9/11.

The museum is so interesting and so worth seeing.

Very emotional parts of the museum that really capture the memory of 9/11.

They did such a good job with the presentation and setting up ,But you have to go early to see it all and take it ALL in.A must see

Remembering that day will always be. Seeing the artifacts from that horrific day was hard. Well done. I highly suggest using the audio. It gives you time to look. The story of the stairs as you walk down side by side. Takes about 3 hrs. Best to purchase tickets prior. Quickest way to enter.

We spent 4 hours. Make sure to watch the short films around the complex, well worth it. This museum shows the reality for victims, families, children and rescue workers with actual cellphone audio from the planes' passengers, transcripts from the cockpits and personal items of the victims and so much more. The upfront photography from the scenes on the day are moving and displayed large so shorties like me can see everything. The wreckage of fire engines, planes and ambos are actually there. This is one of the best museums I have been to. Do not miss it. Tip, the cafe in the atrium is expensive but the coffee is good. The bathrooms on some floors had queues, but the atrium toilets were quiet. The museum shop is expensive but has a good range including books.

I grew up seeing the Twin Towers along the skyline. Coming to the memorial site was a wholesome feeling. It's a beautiful memorial.

It was something you need to see. We can never forget. Bring tissue, cause you'll need it It's not to be missed. I went with family members and everyone was so happy that we went. They all thought it was something that you have to see.

Very moving experience & something everyone should visit. Make sure you set aside at least 1-2 hrs to take in everything.

This museum is very moving and takes us back to 2001. It takes 3 hours of visitation and is very tiring psychologically. This allows us to put our daily lives into perspective and is a true witness to the day when the world has changed.

This experience is worth every dollar. Our love and prayers to all the American people and other nationals affected by this tragedy

Excellent presentation of the facts. Very somber experience. Advice: watch all the video presentations and attend all the educational briefings. Never knew the extent of the boat lift.

My visit to the 9/11 Memorial & Museum was powerful and emotional. The exhibits are thoughtfully designed and honor the victims with great respect. The artifacts, personal stories, and visual displays offer a moving, detailed account of the day and its aftermath. I highly recommend visiting with enough time to reflect afterward.

Honestly it is a place that leaves you speechless evidently for everything behind. Seeing the names of each of those people we know that morning were there for thousands of reasons but ultimately it all ended up for the same thing is something that leaves you silent.
The fountain is beautiful and you can stay for hours admiring the water fall, it is clearly a must visit in the city.

A lot more to see than I thought would be there. The exhibit was crowded though and the info needed to be spread out more. Loved the movies. Never thought about the boat rescues

This memorial museum has been arranged in a very comprehensive memorial to all who died on 9/11. Please take your time (2 - 3 hours) to visit the museum and the area.

A fantastic museum. A perfect mix of emotions, history, hommage, etc.

An absolute must visit when in NYC. It's part of the city's DNA.

Very impressive exhibition, with tragic background!!
You should take about 1.5-2h time!!!
Definitely highly recommended and historically to New York a must !!

We recently visited the 9/11 memorial park and museum We had two personnel guides Marcus and Alex due to one of us being registered blind They were amazing Walking us through the museum at our pace and explaining so much about what we were seeing hearing and touching No words can ever express the feelings you have walking around the museum and hearing about what happened on that frightful day We then had as much time as we wanted to go around the museum again After the museum the two memorial pools are a must Even though it was very busy there was an air of reverence and respect I would certainly recommend visiting this memorial And once again a big thank you to Marcus and Alex

Def an eye opener, a must see when in New York City
It brings a tear to your eye
One area you can not take pics or record as it’s personal things experiences etc yet some people still did totally disrespectful !
I would def go back as there’s lots to see read etc

This museum is truly heart-breaking and absolutely a must-see if you are visiting New York.
Take several hours to visit this memorial at your own pace—every part of it deserves your full attention.

This is a 100% must see
It will highlight the true scale of the events. It ends up being overwhelming.

I found it all too much to take in overall.
You could easily a full day in there reading and watching everything.

Profound experience. The master architect designed a treasure for this country. Museum displays are superb. The experience was sacred to me, uplifting despite its terrible sadness.

We visited during the shutdown of our government. To see evidence of our American people in New York City and from around the whole country working together to help one another, totally selfless, concentrated on safety of all citizens was reassuring during this chaos.

It’s a great reminder of the horror/horrors of that day; time to self reflect and level set with what is important etc
Somber and impactful….

We opted for the guided museum tour, purchased direct, and we highly recommend it! Our tour guide was fantastic, and the extra information, details, and stories given by the guide from that day are invaluable. You can also walk around on your own once the tour is complete to revisit any areas or look at other areas more in depth. In my opinion, the museum had a nice balance of artifacts and remembering the story while also respecting those who were there and those who lost their lives. The outside pools (although one pool was being fixed so it did not have water) were absolutely beautiful, along with the etched names for those who passed (including unborn children). The entire place - somber, touching, and beautifully done.

This museum is not ranked number 1 by New York City landmarks. Everyone knows the sculptures and further explanations are given in the museum. Films with previously unseen images, exhibitions of preserved parts of the Twin Towers. Too many to mention. Take your time!

Erie, sad, yet incredible. The museum is well laid out, and very educational.

Also so respectful to all those who tragically lost their lives or continue to suffer from the horrific events

Literally moved to tears multiple times. Best museum I’ve been to. Expansive collection of genuine articles from the day and many stunning visual displays in video and photography. Also architecturally beautiful downstairs and throughout. Highly recommend guided tour for museum.

Great experience would recommend to anybody. You ca spend hours there. Highly recommend the $11 headset aswell. All the small films you can watch are worth the stop and watch and the things recovered from the attack are fascinating

It was an informative and heart wrenching time, listening to the stories of the people that had been involved in the rescue mission that fateful day,

Our prayers go out to the families that lost loved ones that day, we wish you peace.

What a fantastic tribute to all those that lost their lives due to such a cruel act. Also to all those who risked their lives helping others and to the survivors of such trauma. Loved it.

My second time visiting and so proud to see the amazing work done to honor the victims of that tragic day. It is an experience that everyone should have to remember the extent of horror and magnitude of heroism that 9/11/2001 symbolizes. So well done and I cannot recommend it enough.

The memorial to 9/11 attacks is located where it occurred. The memorial is quite a large open area with a museum. You have to pay to enter the museum but the plaza with the pools is free to look at.
There are two water pools located in the area, one for each of the towers. The names of the victims are etched in the barrier of the pools at the top.
It is quiet and very neat. The area also has a nice view of the One World Tower since it is located at the base of it. It is fairly easy to get to with the World Trade Center station nearby. It is a nice place to walk around with your thoughts.

An incredible experience, a blast from the dramatic past of that 9/11.
Finds, testimonies, and documents masterfully proposed in a Dante’s path of descent into the circles of madness, suffering, heroism and hope that leave you breathless

Such a solemn experience to remember that day and all who perished while caring for others. A great time of reflection and honoring our fallen.

Wow! This is a must see and experience while in New York!
It was so moving, many people were touched by this
Hard to imagine this ever happened and all the devastation here!

Very thoughtful and poignant visit.

Everyone can remember where they were on 9/11.

Hearing from and seeing pictures of those who were caught up and killed in the attack was very meaningful.

Very informative and told the human story around it.

Highly recommend spending time here.

It’s one of those sights that is a must see.

We booked a guided tour with Experience first after a recommendation from a friend. The 2 hour tour (which was all outside) was excellent and our guide Paul shared so much of his knowledge. There were so many things we would have missed had it not been for the walking tour so it was well worth it. We had planned to do the 911 museum another day but as we had just finished the tour and were there we went in. We were in there over 5 and a half hours and still didn't see it all. It is all very well done and contains so much information. I recommend getting the audio guide for $11 it really helped. Parts are utterly devastating and one room in particular i found extremely heart-breaking. The museum and the guided tour had a profound effect on myself and my family and its safe to say it was the most memorable thing of our entire holiday in New York. My only tip is to give yourself plenty of time. We were in New York 8 days and even considered going back to see the parts we missed. (We didn't so we can visit the city again )

Outside and inside this very impressive place visited. What a beautiful tribute they have made to all those who died in this terrible event. Also beautiful the tribute to the first responders.
What is the most beautiful and largest set up you really look out of your eyes and occasionally do not know where to look or listen.
You can't have visited New York without seeing this!

It is very well done and shows the catastrophe and its effects in a very humane and mobilizing way. Worth it. ................................

Vast museum occupying the original space of the 2 towers. Well laid out with a natural flow around the exhibits, including short films, which were informative and a highlight.

We took 29 adults/high school musical students to New York and this was one of the best things we did. The kids really enjoyed learning the history since none of them were born when this happened.

An excellent museum and reminded me exactly where I was and what I was doing on that day. Pity one of the memorials was empty.

A solemn memorial. Plan to spend lots of time to take it all in. People are mostly respectful although photo-ops can get out of hand. Don't plan on parking anywhre nearby. Take the subway.

Impressive and very vividly reworked exhibition in modern, reduced architecture with a focus on chronology of events and the people affected. Since I am a professional firefighter myself, the pictures and exhibits look like a thunder reverberation.

WOW. This was very emotional and moving. I had been wanting to come here for years. This museum is done so well and respectful to both those who passed and those who who survived. The firetruck, the axe, the photos, the steel beams, they all have stories behind them. I also like how they have an area that you can not take photos and videos. I highly recommend the early morning before the public tour. It's so nice to be at ground zero without the masses.

Please go here.

This museum is so well done! It's a must see while in NYC! We spent about 2 and 1/2 hours there and could have spent more! Very detailed, thoughtful and moving. I highly recommend taking a tour of this museum!

This is a must do while in NY activity. They have done a wonderful job of being able to tell the story of what occurred back then, to you in such a way that you can feel the emotion of those that endured it. I paid the $20 once in the Museum, for a guided tour, that was a great investment, as the tour guide explained what meaning of and why certain artefacts are in the Museum, and tell real stories from people who lived to tell the tale.

Do the museum and an optional tour if possible. There is a lot to see, so take your time. Don't bother with the trip to the sky deck or whatever it's called. (it's hard to see through the windows for photos)

Very strong and exciting experience. The museum itinerary involves a lot and takes you back in time. Well-structured museum route. Not to be missed. Also recommended for adolescent/pre-adolescent boys

I suggest going on a day you don't have much else planned and go early in the morning. Plan on a minimum of 2-3 hours for a self tour. This is a humbling experience to be where the towers once stood where so many lost their lives. The memorial exhibition is such a beautiful tribute to those who lost their lives. Spend some time listening to their names, looking at their photos and hearing a little about them through their families. Please make sure if you take small children that they understand the importance of what happened and are respectful of the spaces.

On Saturday morning the lines for tickets was short but it was nice to already have our tickets. We did the museum without a guided tour but we did buy the headphones for $11.

Very moving, heart wrenching, yet now it's part of our history. I opted to do the self-tour with the headphones. Robert DeNiro does the narration, which was a perfect choice. It's very well laid out. There's a separate room "September 11th", no photos are allowed. It's even more heart wrenching and there are several exit doors if you want to leave early. I'm glad I went through it, I feel it's healthy to share in the sorrow, and I prayed.

Beautiful exhibition paying tribute to those who lost their lives in this horrendous tragedy. Loved the exhibition and the reflection pools. Very moving and important to see.

Always wanted to come and pay my respects! Sad circumstances ur the museum is very well done! Our guide Mike was brilliant absolute legend, knew his stuff! Some of the exhibits will bring a lump to the throat but there are story’s of heroism and survival also! The waterfalls are amazing, the design & I am glad they didn’t rebuild on the ground it’s not appropriate but very worth a visit!

It's fine because it makes you remember what happened, and it transports you to the event. I recommend seeing it in time and calm, and with the audio guide, because otherwise, you pass as it happened, but you do not empathize or soak well of the situation.

This was our first visit to the museum and it was a powerful and impacting visit. There is so much to see and read that we spent 2.5hrs but we could have stayed longer if had the time.

We pre booked our tickets in advance but the box office queue on the morning (a Monday) we visited was short.

Jim Q was a wonderful story teller. He really made us feel the emotions surrounding the horrifying events of that day. Memorable experience.

It was a really interesting museum and I didn't realise how many pieces of the building were saved/preserved. I could if stayed for longer than I did if I didn't have other places to be. I stayed for 2 hours.

We were in the memorial pools that I found evocative of the terrible events and therefore it will only be to keep in mind the inhumane conduct of extremist groups. There was no time to visit the museum. The water that rushes into the pool pit and the names inscribed on the edges are representative of the lives that were pointlessly lost.

Visiting the 9/11 Memorial was one of the most moving experiences I've had in NYC. The reflecting pools are stunning and so powerful while seeing all the names engraved around them really hits you. You can locate a specific name engraved on the 9/11 Memorial by using the official online Memorial Guide.
Even with people around, it feels quiet and respectful. The park itself is beautifully maintained, with lots of trees and space to sit. It's hard not to get emotional being there. it's a place everyone should visit at least once.

This was a sad and sobering experience, but we'll worthwhile. The memorial has been beautifully done to remember all of those poor people who were unfairly taken too early.

Everything was amazing except for the website trying to order tickets. It could have been that I was trying to order the night before but it wouldn’t let me place an order. There is a way to bypass everyone and make a donation that you can write off on your tax’s and skip the line, get free merchandise, and get a free audio guided tour.

I spent 3 hours in the museum. To truly understand the significance of the memorials you must visit the museum. Truly moved this visit will stay with me forever ❤️

Incredibly moving experience in a well presented museum.
Everyone should make a visit and allow many hours to fully appreciate this venue.

It was an amazing tour. My kids were not born to experience 9/11. The tour did an amazing job of walking them through the history and impact of the event.

A must see when visiting New York. Difficult to say that it was an enjoyable visit as it’s so sad and still unbelievable as to what happened here.

We spent about 30 minutes here. Very sombre but a must do. The pools are beautiful. Not our first visit. We only visited the memorial, still not sure if we’re ready for the museum yet.

Go and reflect for a few minutes. Recommended.

Shocking. Humbling. A must see for every American. An incredible presentation of facts and respect for the first responders

If there's one place that makes you completely silent in NYC, it's here! It is a MUST to do this tour! This will stay with us all our lives!

This is such an experience. Is a great way to pay homage to those lost during this time. It has alot to see inside. I spent over an hour and still feel that there was more to see. Would definitely recommend for anyone in the area.

Visiting the museum has always been on my list since it first opened to the public. As big as the building is I felt emotionally overwhelmed. I truly hope that nobody forgets what happened on that tragic day. You have the opportunity to know the victims and their daily routine, artifacts of the buildings and planes, information about the collaborators, and of course how NY has responded/grown since that tragic day.

They kept the staircase that made it able for everyone to escape that day. The building pillars that survived, artwork made to deal with the aftermath,etc.

They have four different exits incase you want to leave or have kids that can't be present.

The museum was impressive. I had not bought a ticket online and queued at the box office - after almost 30 minutes I was able to visit the exhibition.

Very touching, impressive and great prepared. However, I found the price to be a little too high, therefore only 4/5 stars. nevertheless, I can only recommend the visit and would go back

Our hotel was right next to the Memorial and so we had the opportunity to visit this place of memory and reflection several times. The large tanks, engraved with the names of all the victims, dominate the space, but there are many elements to dwell on, from the small Survivor Tree, the pear tree that survived the collapse of the Towers, to the majestic Freedom Tower, always keeping in mind the “sacredness” of the place.

A must visit when in NYC . It was strange to visit a museum when you so clearly remembered the events of the day. It was a very poignant memory of a very terrible day that will be etched in our minds forever. We went with our 3 daughters 21/19/16 - it was important for them to understand the tragedy of that day - lest us never forget the lives lost on that day and the following days / years that follow.

Very respectful remembrance of the 9/11 attacks as well as information on the 1993 bombing. The Oculus nearby reminded me of the windows in the WTC. Be sure to visit the gift shop and make a donation.

The 9/11 Memorial Museum is an extraordinarily controlled piece of narrative architecture: a descent from a glass pavilion into the exposed foundations of the World Trade Center that powerfully stages the site’s physical scar. But the exhibition layers of looping media, intimate recordings, and affective scenography push that spatial power toward an immersive script of trauma, making the experience feel less like an open space for critical reflection and more like a ritualized replay of catastrophe.

This was a very moving and emotional visit for me personally. I tried to visit it the last time i was in NYC but couldnt face it. What i dont understand is why you would have photos of the hijackers in there as well. Beyond me.

The National 9/11 Memorial and Museum provides an in-depth examination of the events of 9/11/2001. The remains of the twin towers provide a chilling backdrop to the exhibits. From the prelude of terrorists training in American flying schools to the heroism of first responders, the events of the day....and its aftermath...are narrated by many of the participants. For those who lived through the day, and can recall their exact location as the events unfolded, the museum and memorial evoke powerful memories.

This place retains the sadness of what happened. Every detail weighs you down in the pain of every victim who lost their life, it is not possible to leave without a broken heart.

I have no words

Everyone needs to visit this

The broken fire engine 🚒, just heart breaking

Bring lots of tissues with you

Great experience! Couple things to note: if you want to do the audio tour, double check the battery of the device is fully charged. My device died halfway through. Also, plan for 2.5-3 hours to see everything…. I planned for 2 hours and felt rushed at the end to get to our next activity reservation.

My wife and I went here for the day before our flights home. You take the subway to Battery park and get off at the trade centre. As you exit the station the new glass tower is at the side and you walk 100 yards to your right and the museum entrance is there. The entrance tickets are about $40 each but they are worth every penny.

The museum is situated right on the site of the twin towers that were destroyed. Lots of relics there including parts of the old building floor, old fire trucks that were damaged and testimonies of people who were there or remembered friends who had died. There is an exhibition of motorbikes, some of which were owned by people who died here and their friends rebuilt the bikes for them to leave here as mementoes. When walking round here you really get the feel of the tremendous loss experienced by families. Firemen and others just ran into the buildings to save lives with little care for their own well being only to also lose their lives when the buildings collapsed.

There's also a cinema here about the loss here and the later search for Bin Laden as a result and the significant effort made by others to locate those responsible. This is a really moving exhibit and anyone who does not feel a powerful sense of emotion and loss while walking round here needs to see a doctor. Absolutely wonderful and informative experience for anyone visiting the city. You will need lots of time to walk round and take it all in as there are not only lots of exhibits of extreme loss, but also lots of exhibits of extreme heroism of those that arrived here to save others. Fire-fighters and other staff must have felt the impending sense of loss but they went in anyway to save others at significant risk to themselves and their sacrifices and personal suffering were immense. Anyone who thinks that firefighters don't have a difficult job needs to visit this place and understand how they put themselves at risk every day to help and save others. This is a fitting memorial to those who lost their lives and others who are still impacted by it. In summary an excellent place to visit but you will leave here with a tear in your eye and a large lump in your throat.

Beautiful memorial museum...our kids are not into the history or guided tour, but you can skip that and do a self guided tour at your own pace. Staff was very helpful.

Amazing museum. Very moving tour and I think everyone should visit. The guide walked us through that tragic day and the events that followed. It was emotional and very beautifully done.

Very well done. A very thorough somber reminder of the events that occurred on September 11. It also covers the events that led up to that day as well as the aftermath. I could have stayed much longer than 2 hours, I would like to return when I have more time.

Easy to book online and received email with all details for the visit.
From meeting the tour guild our guild very good and knowledgeable. Looked after everyone in our party.

Excellent. Must see in NYC. Visited without researching anything about the museum. It is surprisingly large and very well done.
Large queue in the morning so booked online for the afternoon.
Many of the information boards are very small and hard to see when crowded. Watch the films.

Visited with family. An experience that was very thought provoking and also very powerful. Well put together and respectful to the events.

It is above all a place of memory, the guided tour brings nothing.
Reservation recommended to avoid a long queue

9/11 memorial and museum tour was so interesting. It was very somber and puts into perspective the total devastation of that day.