Duval Loop bus

Question

What happened to the passiogo.com site to track the bus? Very hard to use with it down.

Answer

This is a good question. The short answer is that the Duval Loop bus tracking via Passio GO is still technically active, but there are some known issues, and things may not be as smooth or reliable as before.

Here’s what’s going on, based on recent information:

Official Tracking Still Exists: According to Key West Transit, real-time bus tracking is available at kwtransit.passiogo.com.
App in Beta Mode: The Passio GO app is marked as “beta” for Key West Transit, so some features (like ETA accuracy and live map) may not be fully stable or updated.
Service Changes Coming: As of the city’s website, the Duval Loop will be suspended beginning January 1, 2026, and replaced by “on-demand” service via Key West Rides.
Real-Time Issues Reported by Users: Several users on forums (e.g. TripAdvisor) say the tracker isn’t always reliable — buses may be on the map but not match real positions, or the route doesn’t show up consistently.
How to Use the Tracker Correctly: On the Passio GO web version or app, you often need to manually select the “Duval Loop” route from the menu. On the map, tap the three parallel lines → “Routes” → then choose Duval Loop.

What You Can Do:

Try using the Passio GO website on your phone or browser — sometimes the web version is more stable than the app.
Be prepared for possible delays or gaps in tracking; give yourself a buffer time when waiting for the bus. Several riders note that the app/times are not 100% reliable.
If you’re concerned about real-time accuracy, consider alternative ways to get around (walking is quite feasible in Old Town, or using ride-share for tricky connections).
Contact Key West Transit directly at 305-809-3911 if you have questions or want to report problems with the tracker or service.

Bottom line: The Passio GO service for Duval Loop hasn’t been completely discontinued, but it is less reliable than it once was. The app is still in beta, and there are transition plans coming for 2026. Use the web tracker when you can, but also be ready for some inconsistencies.

Duval Loop bus

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