Serafina Restaurant Reviews

Had dinner.Food Ok.Its busy so you expect some noise.But the waiters run around like headless chickens.Empty plates are thrown into a container under a counter.The crashing is continuous and ruins what little ambiance the place may have.

Visited this evening after a rainy day sight seeing as hotel was next door and children were tired. Started off really well, table service was attentive and topping table water and wine We ordered calamri and bushette but toast was over done and hard to cut. Before calamri dish was taken pizza arrived which was spicy sausage and mushroom but struggled to find spicy sausage. A specials was ordered of fish linguine with a hint if chilli in tomato sauce but came out dry ,no fish taste and no hint of chilli or any heat and very bland and no fish taste which was sent back.

Our table was booked at 7.15pm, we were seated only after 8.00pm. The menu was fixed and still we were served after 8.30. Food was not good and not suitable to people which was running a marathon the day after (fried calamari!!!) Manager on duty had the situation totally out of control and it was very unpleased. Price came out to be 76USD for 2 slices of pizza and a plate of overcooked pasta.

We ate breakfast at Serafina each morning during our 6 day stay, and enjoyed it every morning. The service was wonderful, and the food was delicious and enough to share. We loved the atmosphere and especially enjoyed Serafina one evening for dinner. All four dishes we ordered were exceptional.

We've had a few breakfast and dinners at Serafina while staying at the NYLO over the past few years. The food is delicious and consistent. Great wait staff too.

This restaurant has some of the best food I've ever had. As a wheelchair user, I was disappointed in the accessibility features. The restaurant's only accessible entrance is a side door through a private dining room. When this room is in use, the restaurant tries to force you to use a very steep unsafe ramp rather than disturb the private diners. This doesn't make disabled diners feel very good which, for the high high price, is unfortunate.

Average food but bad service and rude staff and management. In NY where there at so many great Italian restaurants don’t wast your time and money.

The sauce was so delicious and plentiful, the noodles perfectly done, the shrimp perfectly cooked. We all thoroughly enjoyed our meals.

Our party of four had a very enjoyable meal there. We had the vegetarian platter, veal scallopine, salmon and spinach crepes. We all enjoyed our meals very much and we had the opportunity to sit near one of the open patio windows on a warm night in NY. Highly recommended!

We came in a little after lunch and there was no wait. We were greeted right away by the bartender who sat us and noticed that we had luggage with us and asked us if we wanted to store if in the corner so we didn't have to drag it through the restaurant which I thought was nice. The server came over and we gave our drink order and waited. The water came right away by the busboy. The drinks finally came, diet coke (small bottle and an ice tea [never offered a refill]). We ordered a side salad and our main dishes which were a Bolognese and spaghetti with tomato sauce. The side salad was delicious and the dressing that they mixed in with the fresh greens was perfect. The salad I swear they went outside and grew it and picked it. Never had a salad take that long to get to the table. The main dishes came out after we finished our salads and we were offered parm cheese and fresh cracked pepper. The dishes weren't too bad. Nothing great, nothing bad. They do have some soft music playing in the background as you wait, wait and wait. They do offer you fresh bread and butter as you wait. The bathroom is in back of bar area and down a steep flight of stairs. There are three bathrooms downstairs. Lunch took about an hour and half, so if you are on a time schedule you may want to try somewhere else. If you have time to kill then stop by and try the good food. The service was okay, not real engaging and the staff seemed to stand around when they weren't with tables. Did see the manager walk around talking with staff but never came over to check on us. This place is okay but I will try other restaurants in the area.

Walk in reservation. 35 minutes wait. Went next door for drink. Back in 25 minutes. Hostess was super annoyed. I called you, you weren’t here. Rolled her eyes. Really! Waited another 20 minutes with two more eye rolls. Horrible attitude. Waiter was average. Food average at best.

I got a chicken salad sandwich at the coffee shop end of Serafina and could not eat more than a bite. The bread was extremely stale and the chicken salad was drowning in mayonnaise with no other flavor. $8 and it went straight into the garbage.

We were warmly greeted upon entering. Our server, Christopher was very friendly and attentive. The coffee was excellent. They know how to poach an egg medium and the bacon was crispy yet not burned.

The service was very slow and our party of seven was the only table sat at the time. The waiter came to take our order 15 minutes after we were seated and realized we had not been given menus. Some of the food arrived cold, like French toast, eggs Benedict and the (so so) ricotta pancakes. The French toast tasted awful. The bacon had been sitting around a while. Coffee didn’t fill the small cup and refills were hard to come by. The waiter presented the bill and then realized he made a mistake and we sat and sat. Not a good start to the day. The only plus is that you can enter directly from the adjacent hotel without going outside if the weather is bad.

I ate here when staying at the NYLO. The restaurant is connected to the hotel. An interesting and varied menu. Somewhat pricey, but this IS New York.

Stayed at the NYLO for four nights and dined at Serafina's on our first night and our last night. We loved the atmosphere, very welcoming and accommodating. Their garden salad was so delicious, the dressing kissed the greens...super fresh, it tasted as if the veggies were freshly picked from a garden! On the first evening I had the penne pompodoro and on the last evening I ordered the lobster ravioli. Both main dishes were flavorful. The sauces and freshly prepared pasta were exceptional. If you go... request to have Jose' as your server. He is an extraordinary waiter.

We visited Serafina about 10 years ago and was impressed with the fresh quality ingredients. So we wanted to return and take our 3 children there. They have moved to the building next door and am afraid they left the good food there. The food now is bland and tasteless, was left disappointed and hungry. Won’t return as there are far too many other restaurants that have better quality food.

Took the day off for a mani pedi and hair cut. Came here for brunch in between appointments. Had an excellent brunch of egg white frittata with asparagus and greens surrounded by a ring of spicy red dipping sauce...to which i sprinkled a side order of bacon and paired with peroni from draft. It was very satisfying and enjoyable solo brunch.

Mediocrity at best. Slow, tardy and inattentive service. Number of items missing from the menu. Mediocre flavors. Not worth the money or the time.

Since Serafina is located next door to the hotel we stayed in, it seemed natural to stop in there for a meal, and we had a late breakfast. The place is in a nice location and is bright and airy. Once seated, we waited over 15 minutes for anyone to come to our table to take an order. We got toast and coffee within 5 minutes. We waited over 30 minutes for the rest...our eggs, which were lukewarm. No one ever came back to see if we were Ok or needed more coffee or anything. We had to go up ask the cashier for our check. THIS PLACE IS TERRIBLE. They have no concept of service. Don't waste your time or money here. Go somewhere else in NYC for breakfast or lunch. This place is miserable.

We actually ate at the Meatpacking location which is not showing in the listings on Tripadvisor. After seeing an exhibit at The Whitney we walked around and saw this. I know they are a chain, but reviews looked good so we tried it. Bruschetta was best we ever had with perfectly toasted bread a great topping and they didn't skimp on the olive oil. Dinners were Potato Leek Soup and a Paglia e Fieno. The pasta was great except the pasta was a little stuck together from the cooking. Sauce was excellent. Service was good.

The food was amazing, the wine list is very good, the atmosphere also very nice, however the service was horrible. After the first dish they took our utensils away. When they with the main dishes, we had to ask 3 different people to get utensils to eat, and 3 out of the 5 people had pasta, we had to ask 3 times for the parmigiana cheese and spicy oil.

I reviewed this venue a few years back for lunch and based on my recollection and a friends recommendation decided to try it again with the family for dinner. Sorry to say this visit didn't live up to my expectations. One of the entrees was cold and had to be returned, so the rest of us were done with our meal by the time the hot lasagna made it back to the table. Two of us had the rigatoni bolognese and were very unimpressed. The pizza was good. This gets a "just okay" review especially considering it was a $44/pp bill.

Way too cramped, I do not like eating where I do not even have space to fit in between the table next to me, very dissapointing, sitting right on top of people. Bathrooms were not very clean. But food was good. Chicken parmigiana special was delicious really large portion and very very good. Service was not bad as well, not sure I would return because of the cramped issue amd bathrooms.

excellent food incredible pizza, great service. We all had a wonderful time. one of my friends was in a wheel chair and they quicklyt set her up at the table with us The responded to any specific requests immediately some people had burgers and pasta dishes as well

Nothing really special, I had a decent grilled salmon with extremely good lentils and poorly cooked spinach. Icy environment, because of the air conditioning but also for the rather cold, detached waiter. Not a good choice.

This is attached to the Arthouse Hotel and we needed breakfast in a hurry so we went in spite of the reviews. My bad. It took about 25 minutes to get our coffee. I actually thought our waiter forgot about the coffee so I approached him and he said "No I didn't forget, he is making it now." (The place was not crowded by any means) The food was mediocre and the breakfast menu limited. I would not come here for breakfast again. I saw a good review of their ravioli. Maybe I'd try that if I was pressed for time again, but breakfast is not their thing. I would think being attached to the hotel (there is actually a door from the inside of the hotel into the restaurant as well as a street entrance) that someone could make a killing here if the food and service were upgraded.

I went to Serafina to dine with a friend running in the marathon the next day to "carbo-load". Had to make a reservation, and still had to wait a few more minutes for a table. We did get a nice booth near the bar. Service was quick to provide water, and asked if we wanted bread. After looking over the menu, and placing them on the table, it took an unusual length of time for the waiter to return to take our order. The place was busy, but I didn't think it was that busy. The drink was tasty, but way too much ice.

I ordered the ravioli porcini, another had the lobster ravioli and a child had the organic chicken breast with fries from the children’s menu. We had the calamari as an appetizer and usually when served as rings, I think “frozen” bland calamari but this wasn’t the case at all. The calamari was tasty and I’d recommend it. The ravioli porcini was a little salty and the lobster ravioli was savory and delicious.

Ordered a VIP Margarita pizza. Picked it up 25 minutes after ordering online. Opened the box 5 minutes later (I'm staying in the hotel above the restaurant.) Cheese wasn't even melted. Sauce and crust were cold. Crust seemed to have been baked several days before. I can't express how bad it was.

I eat there twice. Firstly I ordered to the room in a Nylo Hotel. Pizza was very good. Delivery approx 40 minutes. Few days later I ordered pasta, which was also without any objection. You can seat outside also and look at the City.

On a Friday night it was packed. Cozy atmosphere. We had to wait quite a long time before we could order. Had a ‘wobble table’. The food was delicious. Why does a bottle of water have to cost $10? That's out of proportion, isn't it?

The food is good but very expensive. the price is not justified. we arrived at 22h, they were open and the service still in progress. the server was very urgent for the order, just finished eating it comes to get rid and informs us that the kitchen is closed and there will be no dessert. for the price we would have appreciated a real service, with agrable servers.

Everything was quite average. The food was quite average , nothing special at all. The service was just ok. I can’t even tell that we enjoyed our lunch that much. Not coming back for sure

Picked this restaurant because it had huge menu with good choices for pizza, pasta, meat and fish dishes. We were three and had raviolis and pizza with a good cheese salad to start but we could have chosen many other dishes It was Monday, so restaurant was not too crowded. Food was fine and service friendly. All in all, it was a good choice because of the choices and quality of the dishes. This is not a hidden gem, but a well known restaurant with several places in NYC.

It took a while but it was tasty. Has Virgin delivered my luggage and I was not so stressed I might have eaten in.

Our family wandered into this place for brunch on a weekend. We were told that the outdoor patio did not open until 11:00 AM, although they did get us seat immediately at an inside table. From there, everything was WONDERFUL. (I cannot the negative comments on this listing....it's almost as though we were eating at a different restaurant.) We all really enjoyed our brunch selections. I ordered an AMAZING dish of lemon ricotta pancakes that were out of this world. They didn't require ANY syrup at all, they were that good. They came with a few berries on top; the raspberries were the same size as most strawberries! Plus, service was fast and friendly. I loved my meal here and would gladly recommend it to anyone.

Visited here with work colleagues and had a lovely meal. We all had a pasta dish, followed by a steak. Very tasty food and reasonably priced. Friendly and attentive staff

Excellent fast food Italian Bistro, broad menu. Salmon cooked to perfection. Lobster ravioli light flavorsome with delicious sauce.good selection of deserts

Breakfast was OK. Service was poor. The toast came out at least 5 minutes after the eggs and was cold. Took too long (for me) to get the first cup of coffee.

I've been to this location twice in the last month (outdoor only) and found it enjoyable in every way. The food is delicious, tables are placed well and Covid protocols are followed. Heat lamps made a recent cool night cozy and enjoyable. What is especially nice about this restaurant, though, are the lovely staff, who seem to take everything in stride, and with grace. They were accommodating about table requests, exceptionally kind to the nearby wayward toddlers and to patrons who bring and sit with their dogs at the table. Everyone is welcomed here like a friend or family, and it feels just like that - like you are eating at a friend's home. (If you happen to have friends who cook so well, that is!)

While Serafina is mostly known for its good Pizza, this relatively modestly priced place serves up a good brunch. Service is OK if not stellar or effusive. I had the Eggs Benedict which was fine. Eggs were prepared well and the salad vinaigrette on the side was excellent. Serving was generous. No reason to bypass this place, but there are just so many other great food options in this part of town.

went there for dinner with my wife. Two sodas, some bread, a skimpy salad with 4 measly shrimp and a nice pasta dish and some ice cream----$95. with tip, The food was fine, but this is REDICULOUS. Would not go back, zero value.

We loved our entrees- one bass, one pasta, one chicken- it was good. Bruchesta was so hard, and a mound of tomatoes- impossible to eat. No offer of sweet or coffee,

SARAFINA is a local branch of a chain of Italian restaurants in Manhattan. I think there are nine of them. Never ate there before, but were looking for a Sunday brunch place we had not been to in our neighborhood. They have outside seating, but it was too cool for that yesterday. Our 11 AM appointment was a good choice: it began to fill up as we were finishing. Many families! Nice atmosphere, good service, maybe a bit pricey compared to a similar (but not as detailed) brunch at Viande Cafe, three blocks south, but I am not complaining. We had the "Fabulous" scrambled eggs, the smoked salmon Benedict, the avocado toast, and the lemon ricotta pancakes. Drinks were not refilled, so if you crave endless Mimosas, seek elsewhere. Coffee was graciously replenished, though. The Bloody Mary seemed small, but packed a punch. As there were six of us, the tip was calculated at 20% and included in the bill. Since that is what we usually tip, no complaints, but you do have to be aware.

Serafina is a chain of 5 or 6 upscale restaurants in New York. We ate at the one on Madison Ave. It was expensive, but not outrageous (this is New York, after all). The food was delicious, the service was excellent, the tables were tiny, and the noise level was so overwhelming that it destroyed every good thing you might otherwise say about this restaurant. The table was so tiny and the noise level so outrageous that I had to extinguish the candle because I had to lean over it to scream at my wife and it kept burning me. They serve wine but no cocktails while they await their license.

Rude and unfriendly We tried to get a table for family of five. The first was at least polite, but the chef waitress refused to move a table in order to accommodate us despite the fact that there was plenty of space and absolutely no one waiting. Terribly rude and unfriendly.

The food is not great and in a city full of incredible food why settle for anything less than great.

Rapid service, pre prepared food and not good quality. In and out ASAP seems to be the idea. Add tip to bill then ask again what you want to tip on card reader. Make sure you check the bill.

We stayed at the attached NYLO Hotel and decided to have breakfast one morning. The restaurant filled up very quickly, and the staff found themselves quickly outnumbered, but everyone kept a smile on their faces and were able to work through it. The Eggs Benedict and homefries were very good, and the coffee was very nice. Very convenient being attached to the hotel, and well-priced for the area.

Very good Italian pizza (probably cooked in a wood fired oven), exactly what an authentic Italian customer appreciates. Nice place, friendly atmosphere.

We recently visited Serafina and it did not live up to the hype. The service was not all that courteous and the food and drinks were a bit pricey for what you were served. Loved the hotel it is attached to but not impressed with the restaurant.

We visited this restaurant because our usual was closed. We thought that the meals were ok but poor value for money! They offered us bread with olive oil (no balsamic) strange. The bread was soft and cold! Not what we were expecting. Will not return .

We were staying at the Hotel Belaclaire across the street so your restaurant was an easy 1st night choice after our flight ✈️ from the UK..& so we returned on 2 more evenings👍.. which means you are definitely doing something right 😊👍.. Ps: visited w/c 12/08/25

We walked in at 445 on a weeknight and we were asked if we had a reservation. The restaurant had just opened for the evening and it wasn't full by any means. They sat us near the wine rack. I sat on a bench type seating. The seat was too low for the table so it was a little awkward. Our waitress had a weird vibe about her. She wasn't overly attentive or friendly. The man who brought bread, filled the water, and cleared the plates was very friendly. I had an awesome brick oven pizza. It was very good. My husband had lobster ravioli which he enjoyed. We were offered coffee and dessert but we declined. The meal was very filling and we really enjoyed it. We would come back her again. I thought the value for the food was good.

When for Friday night dinner with friends. Service was robotic and fake friendly. The server was forgetful and aloof. Meals were OK but nothing to write home about. It was the service that will not see me going back.

A friend and I enjoyed a delicious lunch here. Our server, Massimo, was terrific. We split a mushroom pizza and chicken salad. Both were delicious. I recommend the place.

Amazing Italian dishes Great desserts and Coffee Loved the Wine selections Staff is very friendly Atmosphere is wonderful IL Palazzo Super Tuscan !!

went here for an early brunch one Saturday morning with 2 friends. we were hungry after a night of going out and wanted a good brunch and came across here. we quickly looked at their brunch menu and just sat down. we were all not very satisfied with our meals. the 'breakfast' menu wasn't very vast. there were some things we asked for on the 'brunch' menu, but they said they didn't serve them during breakfast time... we were only there within an hour-2 hours before 'brunch' menu time started. we didn't make any crazy requests...we ended up finding things to ordered that tasted good! the food really didn't taste bad, but the service wasn't great, the portions weren't typically as large as other places (especially in nyc) and our choices weren't that vast. i wouldn't be against coming back here for dinner or a different meal, but we weren't that satisfied overall.

Good food but not that good value. Had pasta, perhaps the pizza is better. Ok service. Good for outdoor seating.

Atmosphere great but food very average The steak sauce was cold we sent it back and it came back cold so lovely vibe lovely

My boyfriend and I visited here on our last day in NYC as we were staying in the hotel next door. We were gutted that we only discovered how lovely Serafina's was on our last day! The service was quick and efficient, and the food was exceptional. We both had a pizza with parma ham, tomatoes and egg. I can honestly say it was the best pizza I've ever had! I would highly recommend a visit, and don't leave it until last minute!!

Had breakfast as part of hotel package--service was inconsistent and indifferent as was the food. Good coffee, though, and certainly convenient if staying at NYLO hotel.

Had breakfast and a pizza, restaurant was downstairs from the hotel I stayed at, good service and nice atmosphere.

This review is for the restaurant at 2178 Broadway attached to the Arthouse hotel. We had very good service and food was very good. One night when it was booked, we ordered take out pizza and ate in the hotel. Pizza was good. My only complaint is it is very loud.

We went the breakfast offering because we are staying at the art house hotel. The breakfast was very and the staff were very attentive!!! The two egg offering with salad and breakfast potatoes was very nice. I would highly recommend the ricotta pancakes... The price was reasonable and we go back again!!!

Picked this restaurant due to proximity to the Beacon Theater. We were quite pleased. Seated promptly, orders taken and served on time. Black truffle ravioli was delicious. Restaurant was hectic and noisy but this added to the buzz. Will return next time we visit the Beacon.

We are regular diners when we visit NewYork and stay nearby. The food never disappoints. It is consistently tasty— old school recipes. Lots of variety from calamari to pasta to seafood and more. We usually sit at the bar and enjoy the talents and friendly chatter with David the bartender.

We ordered the Salmon with spinach and risotto With mushrooms. The dinner was great the food tasted great the service was great and highly recommended !!!

Well located restaurant within walking distance of the main attractions. It bills itself as an Italian restaurant but it is anything but Italian. Mediocre dishes, very expensive, really rude staff. Go elsewhere if you're looking for Italian.

I've been here several times and it can get a little loud depending on who's eating there, but the food and service make up for it. We enjoyed the pasta at our most recent visit. I had the paglia and fieno, which was excellent, and my wife enjoyed the ravioli al porcini. We'll definitely be back. 

Just steps from the hotel, had an excellent lox and scrambled eggs dish, rye toast, sausage side and coffee. Good prices and ambiance.

I stayed at the adjacent Nylo Hotel and used this place once for breakfast. The service was hopeless. We started as two and within 10 minutes a third colleague joined us. This small change to the table seemed to upset the delicate equilibrium within the serving staff’s karma. The whole order process, getting some coffee and juice thereafter was a disaster. Wrong orders, things missed, a complete farce. I wouldn’t go back.

all of the above but I was less than halfway through my salad when my steak and fries arrived. Is there a fire? I was then interrupted from meal by the manager who returned to ask " Is everything okay?", then 3 more by my waiter "Is everything okay?" followed by another foreign to my table, "is everything okay." Followed by the crashing and banging of chairs and tables being collected for the night. I should add that all 7 inquiries were absent of anything even remotely resembling hospitality. A funeral home tone.. Oh, I get it. You're in a hurry to close.

Serafina is adjacent to the NYLO hotel and proved to be a very convenient place for breakfast. It is very reasonably priced for a good-sized and enjoyable breakfast.

4 of us were staying in the area, 1st time visit to New York. Having had a busy day we decided on Italian for the night. It looked nice from the outside. We ordered 4 different meals and although nice the service was slow and the waiting staff not that bothered. The table in front of us, a couple, waited 10 minutes for their bill and had to ask the busboy to get the waitress. Food was okay, not exceptional.

We met family here for dinner and had an overall good time. The restaurant is more spacious than it appears from the street - we were seated in a back room with more space, as we were a larger group. The ambiance is a mix of fancy and casual; the food is priced for a fancier restaurant, but the vibes were more relaxed than that. It took 15 minutes for our waiter to come take our orders, so we got a bit impatient, but the food came out quickly after we ordered. The mushroom pizza was fantastic, and I also really liked the branzino. I wish they'd brought pitchers of water, since we kept needing to ask the waiters for refills.

the restaurant is well located. Possibility of consuming and eating outside covered and closed or inside. The welcome is friendly, the room is spacious and well arranged so as not to be bothered by a neighbor at the table. The map is well balanced. Restaurant in the Italian tradition. The dishes are generous, tasty and delicious. The desserts are as good as the main courses. Great address to share.

We were a little concerned based on the Trip Advisor reviews regarding the food and staff. We did notice however that every morning and evening the restaurant was nearly full of patrons and the meals we observed as we walked by looked fabulous. We decided to give the restaurant a chance and ate here for both dinner and breakfast and were impressed with the food quality and friendly staff. We would not hesitate to recommend Serafina to our fellow travellers.

When I first arrived at this place it wawed me. The service was welcoming, the atmosphere was light, cozy, and Chic. After that , the food was delicious, drinks ok ( not amazing just ok). However, when I went tot he restroom it was dirty, sticky, and the sink from the washbasin was overflowing. Given the fact that I went that before mid day I assume that the place had not been packed yet and it was like this since the day before. So, all the good feelings and nice perception i had vanished away. However, this kind of things can be repaired and I believe this places have potentials. So, still recommend it.

Enjoyed a delicious dinner with our family. We were promptly served by a very nice staff. Nice atmosphere next to the NYLO Hotel. Food is very tasty!

visited a couple of occasions on my visit food excellent and great service, resturant attached to our hotel so very convenient.

Traveling with a 2 year old is tricky...this spot was perfect for our party of 7. Ordered pizza's and pasta along with Calamari and everything was delicious! Waiter was a little gruff to begin with but eventually warmed up to us. Bow tie pasta with lemon shrimp hit the spot.... would eat here again!

Great restaurant/bar. I had ricotta pancakes for brunch - really tasty and not too expensive, for NYC anyway

Ordered the Chicken Salad, which was completely different than the same salad I ordered last time when in New York, and it did not look like the pictures of same salad posted online. They charged a whopping $23. What I received was a container of shredded lettuce, about 10 pine nuts, 4 julienne slices of sun-dried tomato’s, and less than one ounce of the thinnest (almost invisible) slices of chicken, and 1-2 teaspoons of dressing. It was almost entirely lettuce. For $23. A complete rip-off. Shameful.

Food was average, service was poor, had to ask someone to take our order after around 25 minutes, not very friendly.

I work for Columbia University, and we reserved the private room for 25 faculty for 2 separate events in January. First the restaurant has a wonderful ambiance, and the private room is beautifully decorated, intimate and large. Jeremy handled my event booking, and was quick to respond and thorough. Dimitri was the manager on duty for both events and he was absolutely fantastic! Very accommodating and flexible, ensured the set up exactly met our needs and satisfaction, and that we received prompt service- especially that all our guests were properly welcomed and had their coats checked and a drink in hand as quickly as possible. He even remembered some of our guests’ preferences who had returned for the 2nd event. Our server Javier and his team was also very attentive and hard-working, and managed our large group very well. And of course the food was absolutely incredible – I personally had the Penne Pomodoro and the Chicken Paillard, our guests also raved about the Ravioli alla Salvia and Filetto Di Salmone. The appetizers were a plenty- delicious margherita pizza, calamari, and arugula salad. Only complaint was- never enough pizza lol! I have been to several Serafina locations including this one before for regular dinners and always happy with the ambiance, service and food. But this experience for our private event was absolutely wonderful, left all of our guests extremely happy, and I highly recommend for special occasions, work events, larger groups, etc.

Had breakfast here as was in a rush . The soft boiled eggs arrived as hard boiled eggs and quite cold. The eggs came in gravy dispensers, asked for a spoon to eat the eggs in the sheen, i was given a soup spoon . Bill came wrong , charges for something not ordered . Service was ok , got the impression however that people were new to their job

Worst service - horrible food. The eggs were scrambled, but wet and soggy like they were steamed in water. Nothing else was very good. The waiter could not be bothered to take care of us. Never came to the table to see if we wanted more coffee and if everything was okay. He was able to speak with the other people who worked there. They were all very busy hanging out at the bar and we were just an annoyance in their space. A lot of nothing for a very expensive breakfast - with only one cup of coffee.

I asked for chicken parm grilled, not fried. Waitress hadn’t a clue what I was asking for. After saying “no”, she checked with manager who said it was not possible despite the fact that they have grilled chicken, cheese, and sauce. But it was beyond their comprehension despite the $36 charge for the dish. And the waitress ignored us, left our water glasses dry, and waited 10 minutes for our check while she served others. Finally squawked at us that “she had other customers, you know”. Wow. So I told manager about this and he says “I thought you wanted the chicken grilled but breaded and sautéed!” I guess I know where the problems in This restaurant come from. The top down!

While visiting NYC with family we have decided to have lunch at this restaurant as it was close to the hotel we were staying. Poor service not so good price for food to be on average I believe there are many other better options to go nearby as we have found in the next days

Very nice staff, and no wait for a table. The pizza was good, but the restaurant was very loud. A solid choice for Italian food on the Upper West Side of NYC.

Great place to dine. Excellent service, delicious food and pleasing ambience made for a wonderful afternoon. Our food, a cesar salad, chicken parm that was served with a side of pene and linguine vongole, was served on a table set with a white table cloth and crisp blue trimmed napkins. It was the perfect place to catch up with a good friend after a long absence.

Italian at heart this restaurant is cozy and special at the same time. Kind and efficient staff are part of the experience. I’ve been a few times and each time the experience feels easy and special at the same time

Parking across the street on a Sunday at 2 pm and intending to walk to another restaurant we were so glad that we stumbled onto this find for a wonderful brunch of sunnyside eggs, cheese crusted asparagus, greens, and home fried potatoes at a reasonable price ($13). My only complaint, an order of toast was extra and I have never seen eggs not come with toast.

Good food, but staff could have appeared happier, not one “Goodnight” or “Thank you” as we left. Should not have tipped as much as we did.

Great prices and great food. I especially like the branzino and the artichoke salad! There are a handful in NY. I always go to the one on Broadway UWS ... close to home. Good stuff and fast service!

Husband and I had dinner on a Sunday evening and were a bit disappointed. Food was ok, service was a bit slow.

Very good attention in the bar, a nice negroni and excellent crostini. Even enough for dinner. A little noisy because it was a birthday party for a bunch of teenagers. But even this detail is a signal that the restaurant is preferred by the neighbours.

My husband and I had dinner at Serafina, December 2, prior to a show at the Broadway. We were seated immediately. After about 5 minutes, we asked for a table change as the two older women sitting to our right were getting quite loud. There was no problem and within 2 minutes place settings were set and we were in a quieter corner. Service was a bit slow at times but not to the point feeling frustrated. Our starter as tuna tartare. It was amazing! One of the best that I have ever eaten. As an entree, my husband ordered pasta with shrimp and requested additional sauce at the side. It took about 5 minutes to get the sauce; thank goodness the plats were heated. He enjoyed. I had pasta with frutti di mare. Seafood cooked to perfection and well seasoned. We will return but not when were have a strict time line to adhere to.

good standard kitchen. Nice and well located restaurant. very pleasant outdoor terrace. unfriendly and cold waitress.

Ordered Eggs Benedict, my favorite; prompt service, good view of Broadway & people, & food very good. Wife ordered granola & fruit plate; also good.

We had a quick bowl of soup when we arrived, then returned for a wonderful dinner. The staff was friendly, and had no problem with our just having that bowl of minestrone for lunch, no drinks, and they didn't stint on their wonderful bread with peppery olive oil to dunk it in. For dinner, the fish was moist and the ravioli just the right al dente. We'll be back

The food here was really good, the service friendly and the prices reasonable. Our only complaint was that we felt rushed throughout the whole meal. The minute we put down our knives and forks down the plate was whisked away, same with water/drinks glasses. We were in and out in 40 minutes and there were five of us.

We enjoyed 3 meals at Serafina last weekend (August 2018). Great service, very nice selection of Italian food, sidewalk cafe-style ambience. Highly recommended!

Stayed at hotel at the NYLO so loved here for brunch and dinner. Food was delicious loved the gnocchi and pasta. Had a child with us and the staff was so accommodating, we even needed a bottle heated and they used the the espresso machine, just love this place!

After our first time we came back every day to this cosy place. There is choice for every taste and the portions a big enough to satisfy anybody.

We were immediately seated at a lovely candle-lit table for 4 for dinner - reservations probably advisable, although we were seated quickly at 7 pm. We ordered 2 different pasta dishes with Lobster - the Ravioli and Spaghetti - both were cooked al-dente to perfection. Our server recommended the Chianti Riserva, which paired lovely. Our guests enjoyed the Gnocchi Bolognese and Veal Scaloppine which was also given high marks with the Montepulciano. Though we were well satisfied, the dessert menu was hard to pass - Creme Brule an ample serve to share for 2. The decaf cappuccino capped the evening. Our server was attentive, though not hovering. A deightful experience!

Close to our hotel (Bellclaire) and we ate breakfast there twice. God food, good service, close to where we were staying. What else could you want>

Overpriced and mediocre Lemon and Ricotta pancakes, flat and uninspiring ! Was I expecting too much by looking forward to fluffy american pancakes ? YUP !

Popular place. Nice service. Delicious salmon with excellent avocado. Many choices to suit everyone including vegetarians.

Classic Italian restaurant menu. The pasta and lasagna choices were delicious. Service was good. Prices reasonable. Recommended.

We enjoyed one breakfast here as our hotel was nearby.... delicious lemon ricotta pancakes.... they are open for other meals but we ran out of time....

My husband and I had a quick lunch here and the service was outstanding. My husband had the meatballs and I had a taste...they were fantastic. The bread with olive oil was a nice addition even if it wasn’t on my diet.

We had reservations for 8 and were seated on time. We had a party of 8 and were cerebrating my sons engagement.We all placed our order, our waitress confirmed each order. Six members of our party received their food, one member of our party received the wron g food and the waitress proceeded to tell him it was what he ordered. He ordered Spaghetti w/ meat sauce and received Spaghetti w/ clams. My order never came. We asked about it and were repeatedly told its on the way. 30 minutes after our party finished their meals, not received their meals, my dinner and the Spaghetti w/meat sauce arrived. The Spaghetti was nice and warm and my order was cool. The taste was good and the service was very lacking. We never even received an apology. We were kind and still left a good tip,unearned but nevertheless paid. Probably would not recommend this restaurant again even though the food was tasty, the service was not for the price charged. We paid $150 for 4 people before tip.

our group stopped in for coffee and we all enjoyed it. The staff were helpful with what to do in new york. great place

We had similar experience as some other reviewers with regards to their level of service (more the lack of it) during breakfast time. We had 4-5x breakfasts during our week stay at the next door hotel, and one thing you can make sure from this establishment is the consistency of how slow and inattentive their staff is. You had to be extremely assertive to even get the staff to take your order and super patience waiting for anything to be delivered to your table. To give you some idea, one morning they served us the pancakes without the syrup, so we had to make several attempts just to get the staff attention, ask for it, and wait again until they were back with the syrup jar. By this time the pancakes were already cold! From our observation, it is not because they are too busy or understaffed, but it looks like the place is full of unhappy staff. What a pity, considering their ideal location. Final note, this review is only with regards to Upper West Serafina at 2178 Broadway. We had been to other Serafina restaurant and experienced an excellent service.

Had a Pizza Margarita with pepperoni. It was not populated at 2:00 pm and service were fast. One thing you should always give your customers is the selection of spices and/or side orders. The crust were great but the rest were no special. Beside my pizza and my glass of water there was nothing else on the table! Not good enough. The staff were great though.

We stayed at the adjacent Arthouse Hotel so ate dinner here and also got takeout. The staff was very friendly and attentive. The shrimp pasta was excellent and spaghetti with meat sauce average. The minestrone soup was basically broth with a few carrots, celery and cabbage, and was a small portion. The chocolate mousse cake dessert was excellent and came with a dollop of vanilla gelato.

We had breakfast vouchers from the adjoining hotel. The eggs Benedict with salmon was served on an English muffin with home fries and lettuce...the Hollandaise sauce was cold but the fries were good. The 2nd day we asked for bagels instead of muffins........the bagels cost us an additional $3.00 each! One day I asked for a cheaper breakfast of plain yogurt and a bowl of fruit instead of eggs or pancakes. Nope, no substitutions!!!

I had the paglia and fieno and it was out of this world. I love going to all of their locations. The food is always wonderful.

We had breakfasts as part of the package in NYLO hotel. The servings were large, the service good. The waiters friendly. Delicious salmon and poached eggs.

Staying in the hotel next door, me and my mum decided to have a small dinner tonight in this restaurant. We orded a soup and a salad with some foccacia on the side, 2 beers and a glass of red. When my ruccula salad with cherry tomatoes vig dressing and parmesan shavings arrived, it was nothing more then lots of dry rucola leaves two cherry tomatoes and two parmesan shavings(17$) so I told the waiter that I was quite disappointed and got the answer that I could change the choice of salad. Till now good service, by the time I got my new salad (more then 10 min waiting) my mum finished her soup, I had to finish my salad alone, which was ok. When the bill arrived they charged me € 14 for a small draft beer of Peroni beer. I paid and left. Later on the trip adviser menu clearly says the price of a draft Perroni beer is 7$ so they charged me double for each beer. Really feld treaded very bad leaving this restaurant and ruanated my night. See no need for a busy restaurant to tread people like this.

I eat there twice. First time got chicken parm which as extremely big and should have shred it. The ceasar salad was nothing special and costly. Next time I got artichoke app and wouldn't recommend it. It is chopped up pieces and some cheese for $19. Very small amount. I also got the Bolognese which was too sweet and not enough meat. I asked for a side of pasta but was told they do not sell it this way.

The restaurant is well located. The setting is pleasant and cool. The decoration is well done. The reception is correct. The staff is competent. The dishes are good, tasty and well cooked, especially all the Italian dishes.

Truly wonderful Italian cuisine. The white truffle pizza soared! The avocado salad provided an enticing prelude to the maind courses.

We went to the restaurant on Madison 38th. Whilst the food is good the service is not! I watched my family eat their mains before my pizza arrived - having chased it 3 times. The manager LIED to my wife about taking the pizza off the bill and was extremely rude and arrogant. He ruined a special family occasion.

A nice sidewalk café and restaurant. Expensive, but then again where in Manhattan has it been reasonable? Service is OK. and their pizzas are delicious Every time we visit New York city, we make sure to stroll around beautiful Upper West Side and stop by café Serafina for a quick lunch

The food was good. The bread is delicious. Maybe a little overpriced, but the place has a great atmosphere. Lots to choose from.

We met someone for lunch after checking into the NYLO hotel attached. Large and varied menu. Service was fine. 2 of our party shar ed a chicken panini, the other had an egg white omelet. Food was good, attractively served. Nice atmosphere. Cocktails available. Would drop in again if in the neighborhood.

I don't understand the appeal of this place. Decor is fine, food is average at best, service is poor. I had the Rigatoni Alla Bolognese, pasta not cooked properly and meat sauce was so so, all for $21. Waiter was unfriendly and aggressive to get our drink orders. After the meal he ignored us. The only highlight for me was the wine, but I can get that at home. We definitely won't be coming back here!

Arrived in New York on Saturday night, some of our familiar spots were full, wandered into Serafina on the Upper west side, and we were sp pleasantly surprised!! Everything from our drinks (Naked Martini and an Amazing Manhattan) to our salads, to the “Most incredible Rigatoni” we’ve ever had was fabulous! The server was fantastic, we’ll be back!! There were lots of families enjoying the fantastic food and service, so if you’re looking for a quiet/intimate dinning experience, you might want to make another choice, but if you’re looking for top quality, reasonably priced Italian, stop in at Serafina!

Italian style restaurant , we visited for breakfast. I had the two egs, potatoes and salad. My spouse had the eggs with Salmon and salad. We both thought it was really good. Service was good.

Very nice place to enjoy a meal and glass of wine. On the small side so would not suggest for large parties. Not a full bar wine only.

We were staying at the adjoining NYLO hotel and decided to eat here as the snow came down and not venture far. The place was heaving, but we got an awkward table where we blocked in another table. Not ideal. However the pizza I had was amazing and highly recommended. Service was not bad but could have been better. Food definitely recommended!

This Italian restaurant is accessible from the Arthouse Hotel. The food is very average and quite expensive. The staff was friendly and courteous.

Went to Serafina as our last restaurant in the city before heading back home. Was absolutely amazed by the flavor of the food. Everything was perfect. The flavor, the presentation, the temperature of the food. I highly recommend.

Ate here early on a Saturday night before a concert. The service was really good, and the pasta dishes were outstanding. Fairly priced for a restaurant in its location. Would not go out of my way to eat there, but a good meal if you are in the neighborhood

The food was tasty and a good selection. But the male servers were all rude. Nice size restaurant with booths. Check prices in website as I think the ones on trip advisor are out of date. 4 people 4 dishes and soft drinks $130

We recently stopped in for dinner. Although we did not have reservations they redily and pleasantly accomondated us. The filet mignon salad was excelletnt in that the meat was tender and the serving ample.

We enjoyed a wonderful Christmas dinner. Service was excellent and pastas and pizzas were great. Good selection of wines. We had a great visit.

Went to Serafina with reservations for 6 after a movie. When the reservation was made, no indication was communicated that they require a $55 minimum per person, and you can only order from the very limited pre fixe menu. The normal menu is huge, and we all wanted to go here for the large and delicious selection. We asked to speak to the manager (which we hate to do), and he said the regular menu can only be accessed for parties of 5 or less. Guess the workaround is showing up in 2 groups of 3. Left here and went to Patsy’s and spent $60 each. The money wasn’t the issue at all, since we knew we’d each spend around $50/60 anyway, it was the menu was just so damn limited.

Food, ambiance, service always top notch! We love it at Serafina!!! Second New Years Eve It is our new tradition Happy New Year!!!!

Service is just bad. Food is below average. Service is totally indifferent. I have been to 3 different Serafina's and the review works for all of them

The pizzas are truly inventive and delicious, and the wine list is carefully curated and quite excellent.

We ate here twice. I’m on a low carb diet so I ordered the spaghetti squash which was good. We were seated and served right away. Wish the salads weren’t so pricey but overall good.

Book ahead. This is a busy place. We had two meals here during our stay since we enjoyed the first visit so much. My favourite was the Lobster Ravioli - so good. It's busy and loud but we had good, attentive service. We even got a last minute booking for an early dinner on New Years Eve and we never felt rushed even though the restaurant was obviously filling up. Big portion sizes and my whole family loved everything they ordered, from various pastas to the veal. Definitely recommend.

Very convenient if you are staying in the area. The wine list is a little lackluster. The pizza was fairly good. I like it for a light dinner (salad, pizza), but I would not plump for the entrees. They look overpriced and underprepared. Good for a late night light dinner

We stayed at the NYLO last night and ate breakfast here out of convenience. We weren’t looking for anything special and were pleasantly surprised by our experience. Coffee and service were good. We split the avocado toast and lemon ricotta pancakes and both were flavorful and delicious. I would be happy to have avocado toast w/ egg and smoked salmon every morning for the rest of my life...Mmmmmm

Dish quality is variable. You can do reasonably well with common dishes, such as calamari or the rigatoni bolognese [which is quite good]; but other dishes, especially the pizza are forgetable. Moderately priced.

Saturday early evening and the place was packed. Fortunately we only had to wait a minute or two for a table. There were tables available outside, but it was too cool for me. We were quickly given water and a menu and asked if we wanted drinks. We were also asked if we wanted bread which was served with olive oil. When our meals arrived , they were delicious The portions are satisfying, but not enough to share or take home. Cost was moderate to high. Avoid sitting by the back door. Patrons leaving that way can not help but to bank into your chair which is annoying. In spite of the cost, I would probably return.

Sat at a great table by the open windows. The decor is pleasant and cozy. The food and service was good but it had the feel of a chain sort of like a Macaroni Grill especially when the food came out so fast and looked so perfect. I was eyeing the next table who had pizza and it looked good. It was a good place to go because it was right across the street from our hotel. It was one of the fastest dining experiences I have ever had. We all had pasta dishes and they were enjoyed by all.

We stayed at the NYLO and went here for Sunday brunch. It took 25 min for a plain cup of coffee to arrive. The two lattes we ordered were lukewarm, sent back, then lukewarm again. The toast under the avocado toast dish was cold and stale. There is a salt shaker on the table, but no pepper shakers on any table- bizarre. Food was okay, but service poor with disinterested waitstaff. Go somewhere better.

Excellent food, comfortable atmosphere, friendly and effective service. My wife had the pappardelle with short rib, I had sea bass crusted in thinly sliced potatoes. Both dishes were delicious. Pricey but not outrageous. Highly recommended.

Went here with a friend prior to a show at the Beacon. Got seated and the place wasn't overly crowded. Took way too long for someone to come over to the table. So much so that we were all set to go somewhere else. Anyway, we both went with the three-course pre show menu. My minestrone soup was very watery, flavorless and under seasoned. My friend's calamari was adequate but the dipping sauce was exceptional. My entree of baked salmon over spinach and lentils was perfectly done and delicious. The Bolognese also looked fantastic. Both were bigger portions than expected. Desserts of tiramisu and mousse were both presented artfully, delicious and, again, bigger portions than expected.

Service was basic at best, food not bad but overall you felt poor value. We were there as a family with very few people in the restaurant so we got a good table... then it went downhill unfortunately.

Stayed at the NYLO (in the same building), and received free breakfast coupons for the duration of our stay. Food was average, service was OK (took forever to get our bill for any extras not included in the coupon). It seemed that it was mostly hotel guests were there for breakfast. I likely would not go here for breakfast if I did not have the coupon (lots of diners nearby that seemed to always be busy - usually a good sign).

This was my third visit to this chain of very nice restaurants.Atmosphere is great.The servers are pleasant and attentive.The pizza that they serve as either meal or app is delicious.Their pasta dishes are terrific.Always a pleasure and consistent

I needed a place nearby with early seating so we could get to theater on time. Staff ignored us at first. Food was mediocre at best and was served too quickly.

We arrived in New York late and went looking for somewhere to relax, have some good wine and get something good to eat. This often means settling for less as the good places close. We arrived at Serafina not long before closing time but we achieved all of our goals. We each had one main course of excellent food. The staff were friendly and did not rush us. The pizza Margherita had a superb tomato sauce and the basil was so fresh that its aroma enveloped our table for two. The lasagne was also delicious. It was a large serving that was wonderfully covered with melted cheese. Our Italian wine by the glass was superb. We also had fun watching the crowd of both young and old finish their longer sittings. Everyone seemed to be having fun. Even the music selections were diverse and interesting.

I had the paglia y fieno and it was out of this world. their pizza is also very good. I love going to all of their locations. The food is always wonderful.

I have frequented this restaurant for lunches or a late afternoon quick glass of red wine during their happy hour with a friend. The wait staff and bartender are always extremely professional, warm and extremely welcoming. They will let you sit and enjoy yourselves; you will never feel rushed or hurried. It is a very relaxing atmosphere and the food is enjoyable and well prepared. A lovely place to take in a lunch or quick glass of wine with a friend or multiple friends.

The service was exceptionally attentive. Three persons attended to us, but it was after the usual lunch hours and quite empty. There was no separate luncheon menu. It had many appealing items so a decision was tough. I ordered my favorite pizza, the quatro (4) stagione, which is not often found. It came different from the menu description, with a thick tuft of arugula in one of the quarters. I like arugula but didn't think it fit there. The pizza at the rim was very hard to cut with the very big knife and fork, so I tried to pick up a wedge, only to find the tip much too floppy and drippy to hold. The prosciutto was cut too thick to bite off. The pizza itself was very tasty but awkwardly difficult to eat. Also, the oversized knife and fork also kept falling off the plate. My dining companion ordered the crostini appetizer and fared much better, although the prosciutto there was too thickly sliced as well.

Wonderful ambience and great food. I loved the vegetarian plate. It was delicious. The staff is responsive and the owners are real gents—gracious and sophisticated. This is my favorite west side haunt.

After a long travel to the city, we decided to take a mid-day stop for a light lunch. We were seated at a table with a strobing ceiling light above. Despite complaint, no offer to move us or replace the light was ever made. Should have left, but had heard many reviews of how good the food is and we were tired. Food indeed was excellent, despite the strobing light. Enjoyed the carpaccio/truffle and the salmon and tuna tartare very much. If only the service was near as good. It was difficult getting anyone's attention even for a drink of water, and when we did, we were told someone else would come. I'm sorry to say we were not impressed.