Has anyone used Nu Car Rental company?

Question

I found a really good rate for July with this company but know little about them. Does anyone have any experience with Nu?

Answer

Nu Car Rental is one of the many rental car companies you may come across when booking a car for your trip, and while they might offer competitive rates, it’s important to carefully consider their reputation and reviews before finalizing a reservation. Based on feedback from travelers who have used their services, here's a breakdown of the general experiences with Nu Car Rental:

1. Positive Experiences: Some travelers have had good experiences with Nu Car Rental, particularly regarding their competitive pricing. The company is known for offering lower rates compared to many of the larger, more established rental companies, which can make them an attractive option if you're on a budget. Customers who have had positive experiences report:

Convenient Pickup and Drop-off: Many people appreciate the convenience of Nu's shuttle service from the airport to their rental location, which makes it easy to pick up and drop off the car.
Clean, Well-Maintained Cars: Some users report receiving clean and reliable vehicles, with no major issues during the rental period.
Good Customer Service: For those who had positive experiences, customer service was reported to be helpful and friendly, particularly during car pickup and drop-off.

2. Negative Experiences: However, there are also several negative experiences associated with Nu Car Rental. Some common complaints from customers include:

Hidden Fees: A significant number of travelers have mentioned that they were charged additional fees at the time of pickup, such as for insurance, fuel, or extra cleaning fees. It's important to carefully review the rental terms to ensure that the price you see online is the final price.
Poor Customer Service: Some customers have experienced issues with customer service, such as long wait times at pickup, difficulty in reaching someone by phone, or unhelpful responses to questions or concerns.
Vehicle Condition: A few users have complained about receiving cars that were not in great condition, such as vehicles with mechanical problems or significant cosmetic damage. In some cases, customers felt that the cars were not adequately inspected before being rented out.

3. Key Considerations: If you decide to proceed with Nu Car Rental, here are a few things to keep in mind:

Read the Fine Print: Always make sure to read the full terms and conditions before booking to ensure you're aware of any additional fees that might apply, such as insurance, cleaning, or fuel charges.
Inspect the Car: As with any rental, be sure to thoroughly inspect the vehicle at pickup and report any pre-existing damage to avoid being held responsible later.
Customer Service Availability: If you're on a tight schedule or have concerns, consider calling ahead to confirm your reservation and ask about any additional charges or policies. This can help minimize surprises during your trip.

4. Alternative Options: While Nu Car Rental offers lower rates, it might be worth checking reviews and comparing prices with other rental companies like Enterprise, Alamo, or Budget, which have more consistent customer feedback. These companies might have slightly higher rates but can offer greater peace of mind in terms of reliability and customer service.

Overall, if you find a good deal with Nu Car Rental, and you're aware of the potential pitfalls (hidden fees and possible customer service issues), it could be a viable option for your trip. Just make sure to proceed with caution and double-check all the details to ensure you’re getting the best deal and avoiding surprises at pickup.