Enough time for my connection after going through Customs?

Question

After a cancellation, a JetBlue agent rebooked me as follows for an international connection from Mexico.

Arriving 5:52 pm Tues 2/18 at Terminal E

Connecting

Departure 7:45 pm Terminal C

Using Automated Passport Control, is there enough time to make my connecting flight? It looks tight to me.

Answer

Your connection time of just under two hours (1 hour 53 minutes) between flights at Boston Logan Airport is on the tight side, but it’s not impossible. Here are the key things to consider:

Automated Passport Control (APC): Using the Automated Passport Control kiosks should help you clear U.S. Customs and Immigration more quickly, but wait times can vary depending on the time of day and the number of arriving international flights. Typically, using APC speeds up the process, but there’s still a chance you could encounter a brief wait. Plan for at least 15–20 minutes to clear customs if things go smoothly.

Terminal E to Terminal C: After clearing customs, you will need to go from Terminal E (international arrivals) to Terminal C (for domestic departures). Logan is relatively small compared to some major airports, so it’s possible to walk between these terminals in around 10-15 minutes. However, if you need to use the shuttle, allow a few extra minutes for waiting and travel time. The shuttle service between terminals is free and operates fairly frequently, but you should still factor in some extra time for this transit.

Walk Time: 10–15 minutes.
Shuttle Time: 5–10 minutes (depending on wait times).

Flight Delays: Any delays with your arrival or the processing time at customs will make your connection even tighter, so it’s worth being prepared for the possibility of needing to ask for assistance from airport staff if you are running short on time.

Recommendation: Although it's a tight connection, it should be manageable, particularly with the use of Automated Passport Control. However, if you are concerned about missing your connection, you might want to discuss this with the JetBlue agent at the gate upon arrival or consider asking for a potential rebooking option, in case there are any significant delays during your arrival process.

Overall, with good timing and minimal delays, you should be able to make the connection. However, it will require a quick exit from customs and efficient transit to your next gate.