Using MGM app to check in

Question

I got an email stating I can use the MGM app to check into my room at Park on my upcoming stay. Has anyone used that app to check in and if so how do you do it...how do you get your key and how did the check in process work for you over traditional checking in

Answer

The MGM Resorts app offers a mobile check-in option that can streamline your arrival process at Park MGM and other MGM properties. Many guests have used it successfully, and it generally works smoothly if you follow the steps and ensure your information is up to date.

Here’s how the mobile check-in process typically works:

Before your stay, download the MGM Resorts app and log in using the account associated with your reservation.
Once logged in, the app should display your upcoming reservation. Look for a “Check In” button, which becomes available within a few hours of your scheduled arrival (sometimes 24 hours prior).
During the check-in process, you may be asked to confirm your personal information, provide a credit card for incidentals, and acknowledge resort policies.
After completing check-in, the app will usually provide a mobile room key if your hotel and room type support it. You can then use your phone to unlock your room without waiting at the front desk.
If mobile key isn’t available for your room, the app will indicate that you need to pick up a physical key at the front desk. Some guests report a very short wait if the app check-in is used.

Advantages of using the app:

Skip traditional lines at the front desk, which can save time, especially during busy periods.
Mobile key allows direct access to your room, often from the moment you arrive at the hotel.
Some guests report the ability to request room preferences or upgrades through the app during check-in.

Considerations:

Ensure your phone is charged, and the app is updated to the latest version.
If you have any issues with the mobile key, the front desk can assist immediately.
Some amenities, such as valet or certain packages, may still require interaction with hotel staff even if you check in via the app.

Overall, guests who have used the MGM app for check-in at Park MGM often find it faster and more convenient than traditional check-in, particularly for avoiding front desk lines. The experience can vary slightly based on room type and hotel policies, but it generally provides a seamless option for tech-savvy travelers.

Using MGM app to check in

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