Beware of certain cabin rentals

Question

Since not many reviews can be found online, thought I would post about our experience.

We rented a week through escapetoblueridge rental company. Booked Yellowstone lodge, which is advertised as new.

The cabin does have a fantastic view, stocked enough and plenty of room inside and out. Now for the bad! Not super clean, hot tub only gets to 95( this stay was not in winter), ripped towels in primary bathroom, one full bath completely clogged sink (never fixed). Had workman come one morning with no heads up,

No hot water first 3 days, no help from rental office. Finally on day 4 when other homes on same well left we suddenly had hot water. Final day and check out absolutely NO water at all. Again no help from rental agency. There is a definite issue with 3 homes that share the well. I would never book with this company and do not rent any of the 3 cabins on shared well.

Answer

Thank you for sharing your experience. It sounds like your stay at the Yellowstone Lodge cabin was not as pleasant as expected, and it's important to provide honest feedback for others looking to book in the area. Here’s a more detailed summary of your experience:

Positive Aspects:

It’s good to hear that the cabin had a fantastic view, enough space, and was stocked adequately. These are important factors when booking a cabin rental, especially for longer stays. The roominess and outdoor space are definitely attractive features for groups or families.

Issues with Cleanliness and Maintenance:

Cleanliness: The cabin was not super clean, which is disappointing. When renting a cabin, guests expect a certain level of cleanliness, especially considering the price and the fact that this cabin is marketed as "new." Cleanliness should be a top priority for any rental agency.
Hot Tub: The hot tub only reaching 95°F, especially in warmer weather, would likely be uncomfortable for many guests expecting a relaxing experience. This could be a technical issue that should have been addressed before your arrival.
Bathroom Issues: Torn towels in the primary bathroom and a clogged sink in one of the full baths are definitely signs of poor attention to detail. It’s concerning that the sink wasn’t fixed during your stay, which can affect the overall comfort of your visit.
Unannounced Maintenance Work: Having a workman arrive unexpectedly is always frustrating, especially when you’re not given a heads up. This can be disruptive, particularly when staying in a cabin where guests expect privacy and peace.

Water Issues:

No Hot Water: Having no hot water for the first three days of your stay is unacceptable, and it’s troubling that you didn’t receive help from the rental office. It’s understandable that the issue with the shared well may have caused problems, but a responsive rental agency should have addressed it immediately.
No Water on the Final Day: It’s particularly alarming that you experienced absolutely no water on your final day. This could have led to serious inconveniences, and it's disappointing that the rental agency didn’t take responsibility or offer a solution. A lack of communication and help from the agency significantly impacts the guest experience.
Shared Well Issue: The issue with three homes sharing the same well seems to have been a major factor in the water issues you faced. It’s essential that rental agencies disclose any shared utilities or infrastructure, especially when it might affect guests’ comfort and basic needs.

Final Thoughts:

Based on your experience, it seems like the rental company, Escape to Blue Ridge, failed to address critical issues during your stay, particularly those related to water and maintenance. This is especially concerning when renting through a company that advertises "new" properties. It’s clear that other guests should be cautious about booking any cabins that share a well, especially without full transparency from the rental agency regarding potential water or plumbing issues.

If you’re looking for suggestions for others booking cabins in the Blue Ridge area, it’s important to ensure that the rental agency provides clear communication, has a good track record for maintenance, and offers assistance when things go wrong. Additionally, if cabins share resources like wells, guests should be made aware in advance of any potential problems.

Thank you for sharing your feedback to help others make more informed decisions when booking cabins in the Blue Ridge area.