Travel to Las Vegas

Question

Westjet and Delta code share on flights to Las Vegas from Toronto. Delta is less expensive but I was told that booking with Delta precludes any airport agent with WestJet from helping you with the PNR, should something come up.

Anyone know anything about this?

Answer

When booking flights with code-share partners like WestJet and Delta, it's important to understand that while the two airlines work together, they are still separate entities with their own systems and customer service protocols. Here's what you need to know regarding your question:

Booking with Delta:

If you book a flight through Delta for a code-share with WestJet, Delta will handle your booking and reservation system, including your PNR (Passenger Name Record). This means any changes, issues, or assistance needed while at the airport will primarily be managed by Delta’s representatives. While WestJet operates the flight, the situation could potentially make it difficult to get assistance from WestJet agents with your specific Delta booking details.

Potential Issues:

In theory, if you have a booking through Delta but the flight is operated by WestJet, a WestJet agent may not be able to assist you directly with Delta’s PNR (Passenger Name Record) system. This could lead to potential challenges if you need to make last-minute changes or encounter problems at the airport, like seat changes, baggage issues, or cancellations.

If something goes wrong with your flight (e.g., delays, cancellations, rebookings), Delta agents would generally be the ones to assist you.
WestJet may be limited in their ability to help with your specific PNR if the issue is directly tied to Delta’s booking system.
If you book with Delta, but need to address something at the airport related to your WestJet flight, you may need to wait for Delta agents or call them directly for support.

Booking with WestJet:

On the other hand, booking directly through WestJet, even on a code-share flight, may make it easier to get assistance from their airport agents if needed. WestJet agents would have direct access to the PNR and all the necessary details to assist you in case of any disruptions, as they would manage your booking from start to finish.

What You Can Do:

If you are concerned about needing assistance at the airport, you may want to consider booking directly with WestJet rather than Delta.
Alternatively, if you book with Delta, make sure to have all your flight details on hand, and keep Delta’s customer service contact information readily available in case you encounter any issues.
Check with both airlines about their specific policies regarding airport assistance for code-share passengers. Some airports may have additional support services to bridge the gap between the two airlines.

Conclusion:

While Delta might offer the cheaper fare, booking with Delta could potentially complicate getting assistance from WestJet agents at the airport. However, you will still be able to receive support from Delta directly, as they will be managing your booking. If having seamless airport assistance is a priority, booking with WestJet might be the safer option.