My vegas redemption not appearing in mgm rewards

Question

I have redeemed a my vegas one night at park MGM. I got the confirmation email with the redemption code link. when i click it, i sign into mgm rewards and it insists on me using my mgm offer which i do not want to use for only one night as i will be going back at the end of the month for 4 nights. I want to use myvegas reward and not mgm offer but it does not appear even though i go through the email link provided.

Answer

It sounds like you're running into an issue with the MyVegas reward not showing up properly when trying to redeem it for your one-night stay at Park MGM. Here’s a breakdown of what might be happening and how to resolve it:

1. Check the Redemption Process: When you redeem a MyVegas reward, it should show up under "My Rewards" on your MGM Rewards account. If you're being asked to use an MGM offer instead of your MyVegas reward, it could be that the link in the confirmation email is leading you to the wrong section. Try logging into your MGM Rewards account directly (without clicking the link) and navigating to the "My Rewards" or "Offers" section. Your MyVegas redemption should be listed there separately from your MGM offers.

2. Ensure You're Logged Into the Correct Account: Double-check that you're signed into the MGM Rewards account that you linked to your MyVegas account. Sometimes, issues arise if you have multiple MGM Rewards accounts or if you've linked the wrong one to your MyVegas profile. Make sure you’re using the same credentials for both.

3. Clear Cache or Use a Different Browser: Occasionally, cookies or cached data can interfere with your session. Clear your browser’s cache or try accessing the redemption page using a different browser or device to see if that resolves the issue.

4. Use the MyVegas Redemption Link Directly: If you received a confirmation email with a redemption code or link, try using that link directly in an incognito window to bypass any session-related issues. Make sure you're selecting the correct room type or offer that matches your MyVegas reward (one night free) and not a separate MGM offer.

5. Contact MGM Rewards Support: If none of the above steps work, I recommend reaching out to MGM Rewards customer support directly. There could be a syncing issue between MyVegas and your MGM Rewards account, and they’ll be able to troubleshoot further. Be sure to have your confirmation email and redemption code on hand when you contact them.

In summary, the main steps to try are: checking the "My Rewards" section of MGM Rewards, ensuring the correct account is linked, clearing your cache or switching browsers, and contacting MGM Rewards support if the issue persists.

My vegas redemption not appearing in mgm rewards

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