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Budget Car rental Kailu-Kona Airport

Currently disputing charges on credit card. Returned car only needed vacuum and car wash.

Charged for sand on carpets - easy vacuum on a beach vacation. Don't rent from Budget - this charge is a scam.

Many travelers have reported issues with car rental returns at Kailua-Kona Airport, particularly with Budget. Charges for cleaning, especially sand removal, are a common complaint. While some level of cleaning fees is standard if the car is returned excessively dirty, simple sand from a beach vacation is often considered normal wear and should typically not incur additional charges.

Tips for avoiding disputes and handling them:

  • Always take detailed photos of the car’s interior and exterior at pick-up and drop-off, focusing on floors, seats, and areas likely to accumulate sand or dirt.
  • Vacuum the car thoroughly before returning it. Even light sand can be documented to show the car was returned in reasonable condition.
  • Keep all receipts if you pay for cleaning or car washes yourself; these can support your case in a dispute.
  • Document conversations with rental staff, noting who inspected the car and any comments about its condition.
  • If you are charged unfairly, contact the rental company first to dispute the fee. Provide photos and receipts as evidence. If unresolved, escalate with your credit card company for a chargeback.

Additional considerations:

  • Some travelers suggest avoiding Budget at Kona Airport due to frequent cleaning fee disputes. Alternatives include Alamo, Enterprise, or Hertz, which may have clearer policies and better customer service.
  • Check the fine print of your rental agreement regarding cleaning fees. Many companies specify that normal sand or light dirt is not subject to additional charges.
  • Consider paying for a pre-return cleaning or using a rental car vacuum at the airport to minimize disputes.

In summary, while Budget may charge for sand on carpets, careful documentation, thorough cleaning, and proactive communication with staff can help prevent or resolve these charges. Many visitors prefer other rental companies at Kona Airport to reduce the risk of unexpected cleaning fees.

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