Smart Hotel Recommendations

Question

Has anyone stayed at a hotel in Hawaii recently that uses smart technology? Looking for places with features like mobile check-in, smart room controls (lights, A/C), or app-based concierge services. I’m curious if these upgrades actually improve the experience or if they feel impersonal — would love to hear your thoughts or recommendations!

Answer

Smart technology in hotels has been gradually rolling out across Oahu, particularly in Waikiki, with many properties implementing features to streamline check-in, enhance room comfort, and provide app-based services. Guests who enjoy tech-savvy conveniences generally report a smoother, more efficient experience, though opinions vary depending on personal preference for human interaction.

Here’s an overview of some hotels in Honolulu offering smart features and what travelers have noted:

Alohilani Resort Waikiki Beach
- Features: Mobile check-in and keyless entry, smart room climate and lighting controls, digital concierge via app.
- Guest experience: Many travelers appreciate the quick check-in and being able to adjust room settings from their phone. Some felt it made the room feel very personalized, while a few missed the traditional front desk interaction.
The Ritz-Carlton Residences, Waikiki Beach
- Features: App-based room controls for lighting and temperature, mobile check-in/out, in-app messaging with hotel services.
- Guest experience: The technology is integrated seamlessly, and guests often highlight the convenience of controlling room features from the app. The service feels upscale, and the app adds flexibility rather than replacing human interaction.
Hyatt Centric Waikiki Beach
- Features: Mobile check-in, digital key, smart room thermostat, app-based concierge requests.
- Guest experience: Guests find it helpful for minimizing lines at the front desk and for pre-setting room conditions. Some noted that staff are still very responsive when needed, so it doesn’t feel impersonal.

General impressions:

Mobile check-in and keyless entry save time and reduce waiting at the front desk.
Smart room controls allow guests to adjust lighting, temperature, and sometimes shades from a phone or tablet, which enhances comfort.
App-based concierge services can be very convenient for ordering room service, booking activities, or messaging staff, though some travelers miss face-to-face interactions.

In summary, hotels with smart technology generally improve the guest experience, especially for tech-friendly travelers who value efficiency and customization. They tend to complement rather than replace traditional service, though those who enjoy personal interaction might notice a slightly more automated feel. If these features appeal to you, Alohilani Resort and the Hyatt Centric in Waikiki are strong options that balance convenience with luxury.

Smart Hotel Recommendations

More Honolulu Travel Questions

The attractions mentioned in this question

Popular Destinations

Popular Travel Questions