SIXT Car Rental - More of a review - STAY AWAY

Question

I actually hate it that I have to give a star. It should be NEGATIVE star but Camillo was good and he is who I am giving any STAR to not the rest of SIXT.

The staff at pickup is great. Camillo was awesome but after that it was horrible. We got a flat tire and contacting them was a NIGHTMARE. The phone system is the worst. They take your info but do nothing with it. NEVER EVER EVER AGAIN SIXT!!!

I should note that after all of that now they are trying to get extra money. The tire took 20 mins to change and I am sure only a few minutes to patch as it was not a blow out but a nail like puncture. Now they trying to charge me for a day loss usage and storage fee amounting to USD 178.85. I should charge them a day for the 2 plus hrs on the phone to send someone out.

Their customer service, should you have any issues, is a frigging nightmare. I had to repeat my address and phone number about 15 times and the staff were playing hot potato with me passing me around and cutting me off causing me to have to repeat my info over and over. This started around 7pm to 8pm and finally got resolved near midnight out in the rain in the pitch black of night. I felt for the repair guy having to change the tire in the rain thanks to Customer Service's lack of service.

This was not my first time using SIXT but it will be my last and my advice is STAY AWAY. Stay FAR AWAY from SIXT.

I regret not using Dollar as I have in the past. Never had any issues like this with Dollar. They are always friendly and never had to BEG for customer service.

Answer

This review highlights a very negative experience with SIXT Car Rental, primarily focused on the customer service and post-incident handling, rather than the vehicle pickup itself. The reviewer notes that the pickup experience was decent, particularly praising an employee named Camillo for his helpfulness. However, the problems began after encountering a flat tire during the rental period.

The key issues mentioned include:

Extremely poor customer service response. The reviewer experienced repeated phone calls, having to provide the same information multiple times, and being passed around between staff members without resolution.
Difficulty in resolving a simple tire issue. Although the tire was punctured by a nail and could have been patched quickly, SIXT’s handling led to a delay of several hours, including dealing with phone support late into the night.
Excessive additional charges. SIXT attempted to charge the reviewer USD 178.85 for “lost day usage” and storage fees despite the incident being minor and handled quickly.
General frustration and stress caused by the lack of timely assistance, including the tire change happening in the rain at night due to customer service delays.

The reviewer strongly advises against using SIXT, stating that their experience with other car rental companies like Dollar was far better, with friendly staff and reliable customer service without the need for repeated requests.

Pros: Helpful staff member Camillo during pickup.
Cons: Poor phone support, excessive additional charges, stressful incident handling, delayed tire assistance, long wait times, repetitive information requests.
Recommendation: Avoid SIXT if possible; consider alternative rental companies for a smoother experience.

Overall, the review serves as a cautionary tale for anyone considering SIXT Car Rental, especially if you anticipate needing responsive support in case of incidents during your rental.

SIXT Car Rental - More of a review - STAY AWAY

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