Forbidden City - I have order number, but tickets?

Question

I bought tickets on the official website

https://intl.dpm.org.cn/visit.html?l=en

I paid via WeChat. But I only have the order number. How do I get the tickets?

Thank you!

Answer

When you purchase tickets for the Forbidden City on the official website, having an order number alone is not enough to enter. All visitors must collect physical tickets at the ticket office, where your identification will be checked.

Here is the detailed process for obtaining your tickets:

Go to the ticket office at the Forbidden City entrance. The main entrances are the Meridian Gate (South Gate) or the East or West Gates, depending on your entry time and type of ticket.
Bring the same ID that you used when purchasing the tickets online. For foreigners, this is typically your passport. The staff will verify your identity against the order number.
Provide your order number and payment confirmation. The ticket staff will issue a paper ticket, which you must carry to enter the museum.

Additional tips for collecting your tickets:

Arrive at least 30 minutes before your scheduled entry time to allow for ticket collection and security checks.
Check the opening hours and entrance information on the official website to avoid waiting at the wrong entrance.
If you experience any issues with your order number or payment confirmation, there is usually a customer service counter at the ticket office that can assist.

Once you have collected your tickets, keep them safe. You will need to show them at the entrance and sometimes at internal checkpoints throughout the Forbidden City. Tickets are only valid for the date and time specified on your order.

By following this process, you can ensure a smooth entry and enjoy your visit without any problems.