Budget Rent a Car

Question

We had the absolute worst experience with this company!

First there was the over two hour wait in line to get to the counter. Then the agent we had constantly tried to upsell us, offering us a Mercedes for "Only $500 more!!). Then there was the issue of insurance. We declined. He insulted us. We declined. We tried to intimidate us by telling us that we would be responsible for any lost rental days while the car is in the shop. We declined. finally, after nearly an hour (This explains the long waits) he gave us keys to a car, and we were off.

Returning the car was wierd. We pulled in, no indication of where to go. One of the people working there told us to "just park it and leave the keys in it", so we did just that.

No one came to check us out, no one checked the car, we just were told to get on the shuttle back to the airport.

Lo and behold, THREE WEEKS later, we get notice that they're charging us nearly $200 dollars for "Tire damage"

We asked for proof. We heard nothing.

This place is dishonest, sketchy, and unethical. Do not rent from them.

Answer

It sounds like you had an extremely frustrating experience with Budget Rent a Car in Kailua-Kona. Long wait times, aggressive upselling, and confusing or inconsistent policies can make car rentals stressful, especially on vacation.

Based on your description, the major issues you encountered include:

Excessive wait times: Waiting over two hours to reach the counter is far beyond the standard experience for airport car rentals.
Aggressive upselling: Being pressured to upgrade or purchase unnecessary insurance is unfortunately a common complaint with some rental agents.
Rude or intimidating behavior: Feeling insulted or pressured about declining insurance is unprofessional and unacceptable.
Return process confusion: Leaving the keys in the car without a proper check-out can create situations where the company might make unwarranted charges.
Unexpected charges: Receiving a $200 tire damage charge weeks later without evidence or explanation is alarming and points to potential unethical practices.

For anyone considering car rentals in Hawaii, here are some practical tips to avoid similar issues:

Consider established, reputable companies: Larger brands such as Enterprise, Hertz, Avis, or Alamo often have more consistent service and clear policies.
Inspect the car carefully: Take photos of the car from all angles before driving off, including tires and undercarriage, to protect yourself from false damage claims.
Clarify insurance and fees upfront: Make sure you fully understand what is included in your rental and document any declined coverage.
Document the return: Even if staff tells you to leave the keys, take photos of the car at drop-off and keep any proof of where you parked.
Read reviews beforehand: Online reviews can give you insight into common complaints and help you avoid problematic locations.

In your case, disputing the $200 charge with your credit card company and providing documentation of the car’s condition at return may be your best recourse if Budget Rent a Car does not respond.

Bottom line: avoid this specific location of Budget Rent a Car and use caution with rental agencies that have poor reviews and unclear processes.