Caesars Rewards Signup - Anyone Have This Problem?

Question

I'm planning my first trip to Vegas in June and am trying to plan and prepare as much in advance as possible. I tried to sign up for Caesars Rewards and the system tells me that I already have an account and should login. If I have an account, it may be from a visit to Atlantic City well over 20 years ago. I really have no idea. I've clicked on the forgot username link and it asks for my email or phone number. When I enter the email, I receive an email saying I don't have an account. My phone number results in nothing being sent to me. I can't just reset my account, because I can't receive a reset code and I've sent an email to Caesars Rewards desk and gotten no response. Has anyone else had this issue or is it just me?

Answer

It sounds like you've run into a frustrating issue with signing up for Caesars Rewards, and you're definitely not alone! Many people have reported similar problems, especially when their account might date back a long time or if they've changed contact information since their last visit. Here's some advice and steps that might help you resolve the situation:

Steps to Try:

Call Caesars Rewards Customer Service: Since you're not getting a response via email, it's worth trying to contact them directly by phone. Caesars Rewards has a dedicated line for support, and sometimes it's faster to resolve these issues with a live representative. Explain your situation and ask for assistance in either recovering your account or creating a new one.
Visit a Caesars Property: If you're already planning your trip to Vegas in June, it might be worth visiting a Caesars property when you arrive. You can head to the Caesars Rewards desk at the casino and speak to a representative in person. They can likely look up your account and help reset it on the spot, or create a new one if necessary.
Try the Live Chat Feature: Some users have had better luck using the live chat feature on the Caesars Rewards website. It's another way to get immediate assistance without waiting for an email response.
Check for Typos: Double-check the email address and phone number you're entering. It's possible that there is a small typo or variation (like an old email address) that’s preventing the system from sending the reset instructions. If you've had an account for many years, there may have been an update to your email or phone number that doesn't match what Caesars has on file.

Things to Keep in Mind:

Account Recovery Takes Time: Depending on the system's complexity and how old your account is, it may take some time for Caesars to recover or merge your accounts. If you don't get immediate help, be patient, but do keep following up through different communication methods (phone, chat, etc.).
New Account Option: If you can't recover your old account, they should be able to help you set up a new one, especially if you don't have active points or rewards attached to the old account.

Conclusion: While the situation you're experiencing isn't uncommon, it can be a bit tricky to resolve without direct contact. Give the customer service line a call or visit a Caesars Rewards desk once you're in Vegas, and they should be able to sort things out for you quickly. Hopefully, you'll have your account up and running in no time!

Caesars Rewards Signup - Anyone Have This Problem?

More Las Vegas Travel Questions

The attractions mentioned in this question

Popular Destinations

Popular Travel Questions