Purchase On-loan Octopus Card at the airport

Question

I see from https://www.octopus.com.hk/en/consumer/tourist/channels/air/index.html that on-loan Octopus card is not available at the Airport MTR station. Any idea where in the airport can I get that? After I arrive by air, I will be taking citybus to Kowloon area.

Answer

In Hong Kong, the standard “on-loan” Octopus card, which is mainly intended for tourists, is not sold directly at the Airport MTR station. However, you can still obtain one conveniently within the airport complex before taking public transport to Kowloon.

Here are the main options to get an on-loan Octopus card at Hong Kong International Airport:

Customer Service Centres: You can purchase an on-loan Octopus card at the Airport Customer Service Centre, located near the arrival hall of the passenger terminal. Staff can help issue the card and load it with the desired value.
Airport Express Customer Service Counters: These counters are at the Airport Express stations in the terminal. Even if you are not taking the Airport Express train, the counter can provide a tourist Octopus card and explain its use for buses and MTR.
Selected convenience stores: Some stores in the arrivals area may also sell standard or tourist Octopus cards, although availability of the “on-loan” type might vary.

Additional tips:

Make sure to check that the card you get is the “on-loan” Octopus card suitable for tourists, which allows you to return it and get a refund of the deposit at the end of your trip.
You can immediately use the Octopus card on Citybus, MTR, Light Rail, and even some ferries, making it convenient for your transfer to Kowloon.
Keep your passport handy when purchasing the tourist on-loan Octopus card, as it is sometimes required for issuance.

In summary, even though the Airport MTR station itself does not sell the on-loan Octopus card, you can easily get one at the airport’s Customer Service Centre or Airport Express counters. This allows you to board a Citybus to Kowloon directly after arrival without any hassle.

Purchase On-loan Octopus Card at the airport

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