Norwegian Encore dock to Ketchikan

Question

We dock in May at 7 am - 1.15 pm. We are seniors (with limited mobility!) and concerned about returning to the ship in time. It is a huge ship and I am worried about the free shuttle and Gateway Borough buses being too full (has anyone used these shuttles, any tips?). I would like to book a taxi, but can't find how to book online (I have tried Soughdour Cabs but the booking won't go through), the others only have phone numbers (but we live in Australia). Does anyone have suggestions? Also with such a limited time, any suggestions on what to see and how long we need there? I saw there was a water shuttle but is quite expensive. Disappointed that Norwegian uses this dock and limited time as it was the one place we wanted to see. Any information would be great, thank you so much

Answer

Docking at the Norwegian Encore in Ketchikan at 7:00 AM with departure at 1:15 PM gives you just over six hours onshore. Given your limited mobility, careful planning is important to ensure you see highlights without feeling rushed or risking missing the ship.

Regarding transportation from the dock:

Free Shuttle / Gateway Borough Buses: These services can get crowded, especially with large ships like Norwegian Encore. Lines may form quickly, and with limited mobility, waiting in line could be challenging.
Taxi Options: Most Ketchikan taxi services require phone bookings. Since you are in Australia, calling may be difficult. Options include using international calling apps (Skype, WhatsApp, or Google Voice) to reach local cabs such as Blue Sky Taxi or Southdoug Cabs. Booking early in the morning is essential to ensure availability. Some taxi drivers also offer pre-arranged tours if booked in advance by email.
Water Taxis/Shuttles: The water shuttle is convenient but more expensive. It can be useful if you want to reach Creek Street or other points along the waterfront quickly without walking.

Given your limited mobility and tight schedule, the most reliable approach may be:

Book a private taxi or guided shore excursion in advance by emailing local operators and confirming your booking.
Focus on attractions within short walking distances from the dock, such as:

Historic Creek Street (famous boardwalk with shops and galleries).
Totem Heritage Center (a short taxi ride away, accessible, showcases totem poles and Native Alaskan culture).
Ketchikan Waterfront and local artisan shops, which can be explored at a leisurely pace.

Plan to allow at least 30–45 minutes to return to the ship, accounting for traffic and lines at the gangway. With careful planning, you can comfortably enjoy Ketchikan highlights without rushing.