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Disney's Magic Mobile

How can I tell if I have installed Magic Mobile on my phone correctly?

It looks like I may have just resurrected a card from a year and a half ago.

A Disney agent suggested visiting the ticketing window at Animal Kingdom in the evening before we go to the parks in the morning. Can that definitely be done without entering the park?

Thank you! I am not great with technology!

It sounds like you're trying to get Disney's Magic Mobile working on your phone, which is a great way to simplify park entry and other Disney services. Here’s how you can check if you've installed it correctly and address your question about visiting the ticketing window:

Checking if Magic Mobile is Installed Correctly:

To check if Magic Mobile is properly set up, follow these steps:

  • Open the My Disney Experience app on your phone.
  • Tap on the three horizontal lines in the bottom-right corner to open the menu.
  • Look for the MagicMobile Pass option, and select it.
  • If it's installed correctly, you should see your MagicMobile pass here with your photo and ticket details.
  • You can also confirm it by selecting Show Card to view your MagicMobile pass on your phone. This is what you'll use for park entry, along with other services like mobile food ordering and linking PhotoPass photos.

If you do not see your MagicMobile pass or there’s any issue, try the following steps:

  • Ensure your phone’s software is up-to-date, as MagicMobile requires the latest version of the Disney app and phone operating system.
  • If it still doesn't appear, try logging out and back into your My Disney Experience account, or contact Disney support for assistance.

About the Ticketing Window at Animal Kingdom:

Yes, it is definitely possible to visit the ticketing window at Animal Kingdom without entering the park. Disney typically has ticketing windows near the park entrances, and you can visit them to resolve any issues with your MagicMobile pass, activate tickets, or ask about other guest services. This will allow you to get everything sorted before heading into the park the next morning.

It’s a good idea to go the evening before because it’ll be less crowded, and you won’t be rushed the next day. Plus, you won’t need to enter the park itself; the ticketing windows are located just outside the park gates, so you can complete your ticketing process without stepping inside.

Additional Tips:

  • Make sure you have your phone charged and have a backup charger, as you’ll need it for scanning the MagicMobile pass at the park entrance.
  • If you have trouble with MagicMobile, Disney staff at the ticket window can also help you link your tickets or make any necessary adjustments.

Don't worry too much about the tech part—MagicMobile is designed to be user-friendly, and Disney Cast Members are always ready to assist if you run into any issues. Enjoy your Disney trip, and have fun!

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