Ride Yellow email receipt - never arrived

Question

Hi All,

Just a word of warning - I took a taxi from the JW Marriot LA Live to LAX. It was just the next guy in line that the hotel guy called.

1. The hotel guy said it's a flat rate (i.e. 55$), and when we arrived at LAX the checkout was 69$.

2. I chose to get the receipt by email (there was no print option, just email or text), and it never arrived. I checked that the email I left was good (just gmail nothing fancy).

I was too tired to start to argue with the driver, but perhaps Lyft would have been a better option here (for those that aren't in the mood of facing off with the driver).

So, not only was I ripped off, I can't expense it and need to pay out of pocket.

On the way from LAX to DTLA, I took the taxi from P3 right outside the Bradley terminal, and all was well (paid flat rate, got printed receipt). So, I guess YMMV.

Had a nice few sunny days (including a super cool Waymo drive!), sad to leave on a sour note.

Answer

It sounds like you had a frustrating experience with a Yellow Cab taxi in Los Angeles. Unfortunately, such discrepancies with fares and missing receipts can happen, especially with traditional taxis compared to rideshare services.

Here’s a detailed breakdown and some advice:

Fare discrepancies: The hotel stated a flat rate of $55, but you were charged $69. This can occur due to differences in airport pickup zones, extra surcharges, tolls, or misunderstandings. Traditional taxis sometimes add airport fees or extra charges for luggage and early/late pickup, which may not have been clearly communicated.
Email receipt issues: Some taxi companies’ electronic receipt systems can be unreliable. If the email never arrived, it may be a system error or a delay. Confirming the address is correct is important, but sometimes it still doesn’t go through.
Comparison to rideshare: Services like Lyft or Uber often provide upfront fare estimates, digital receipts automatically, and easier dispute resolution if there’s a charge discrepancy.

Possible actions you can take:

Contact Yellow Cab customer service directly. They usually have an email or online form for fare disputes and missing receipts.
Provide trip details (pickup location, date, time, taxi medallion/ID if available, and amount charged) to request a corrected receipt or refund of the difference.
If the trip was on a business account, explain to your employer that the electronic receipt never arrived and keep any backup evidence (credit card statement showing the charge).
For future airport trips in LA, consider booking rideshare apps or pre-arranged airport shuttles, which often have fixed rates and electronic receipts guaranteed.

In summary, traditional taxis in LA can work fine but are sometimes less transparent than rideshares regarding pricing and receipts. Your experience is unfortunately not uncommon, and following up with Yellow Cab customer service is the best route to get documentation or resolve the fare discrepancy.

Ride Yellow email receipt - never arrived

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