Travel up

Question

Hi, has anyone got first hand experience of booking with travel up? They're coming in a bit cheaper for flights than directly with air china, but I'm a bit wary as I've not heard of them and the reviews are not great. Tia

Answer

Travel Up is an online travel agency (OTA) that offers flight and hotel bookings. While some travelers find their prices attractive, there are several factors to consider before booking, especially for international flights with Air China.

Experience and reliability:

Some users report that Travel Up provides competitive pricing and smooth bookings for straightforward flights. However, others have noted issues such as:

Difficulty in contacting customer service if changes or cancellations are needed.
Delayed responses to emails and queries.
Occasional problems with receiving e-tickets or booking confirmations.

Booking considerations:

Compare prices carefully: sometimes the savings are minimal once taxes, service fees, and payment methods are factored in.
Ensure the fare rules: check baggage allowance, change/cancellation policies, and seat assignment options before booking.
Consider paying with a credit card that offers purchase protection, in case any issues arise.

Alternatives:

Booking directly with Air China: provides direct customer service, easier refunds, and clearer policies.
Other reputable OTAs like Expedia, Skyscanner, or Kayak for price comparisons and more reviews.

In summary, while Travel Up can be cheaper, it carries some risk, particularly if your itinerary is complex or if you anticipate needing support. If you prioritize peace of mind and direct airline assistance, booking directly with Air China may be the safer option.

Travel up

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