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Air china

Has anyone book with air china and have problems with the app. Trying to book seats and I’m going round in circles trying to log on

Many travelers, especially international passengers, report difficulties with the Air China app due to account restrictions, region locks, or the app’s design. Here’s a detailed guide to help you navigate booking and seat selection issues.

1. Logging in issues:

  • The app often requires a Chinese mobile number or verification, which can prevent foreign users from logging in smoothly.
  • Try using the website version on a desktop or mobile browser in English if the app fails. Sometimes the mobile site is more stable for international users.
  • Clearing cache, reinstalling the app, or updating to the latest version may resolve persistent login loops.

2. Booking seats:

  • Even if you can log in, seat selection may be limited on the app for international itineraries. This is often due to technical or policy restrictions.
  • You can usually select seats during check-in (24–48 hours before departure) via the website or at the airport counter.
  • If you booked through a third-party agent, the seat selection might only be possible through that agent or directly at the airport.

3. Alternatives to using the app:

  • Use Air China’s official website in English to manage bookings and select seats.
  • Contact Air China customer service via email or hotline; they can assist with login issues and seat selection.
  • Check-in at the airport early to secure your preferred seat if online selection fails.

4. General tips:

  • Keep your booking reference and passport ready when contacting support.
  • For international flights, sometimes the app is less reliable than the website.
  • Consider using the Air China English website or booking platforms that allow seat selection to avoid frustration.

In summary, many users experience loops or difficulties on the Air China app, especially non-Chinese users. Using the English website, calling customer service, or selecting seats at check-in are often the most reliable alternatives.

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