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Where to hand back on loan Octopus card when departing

Just trying to work out where you hand the on loan Octpus card back in order to reclaim the deposit when departing HK? Thank you

If you have an on-loan Octopus card in Hong Kong and wish to reclaim the deposit when departing, you need to return it to an official Octopus Service Point. The process is straightforward, and you will receive the deposit (HK$50 for the standard card) along with any remaining balance on the card.

Here are the key details:

  • Airport Return: You can return the Octopus card at the Hong Kong International Airport. The main locations are:
    • Airport Express Customer Service Centres located at the Airport Express stations in Terminal 1.
    • Look for counters labeled “Octopus Refund” or ask at the Airport Express Customer Service desk.
  • MTR Stations: If you prefer, you can also return the card at any major MTR Customer Service Centre before heading to the airport. These are available at most interchange stations.
  • Requirements: You need the physical Octopus card. Refunds are issued in cash (HKD). The refund may be slightly reduced if the card is damaged or if there are any outstanding payments.

Additional tips:

  • Check the opening hours of the service point to ensure it is open before your flight.
  • Returning the card at the airport is convenient if you want to reclaim the deposit just before leaving Hong Kong.
  • If you have used the card for purchases, any remaining balance is refunded along with the deposit.

In summary, the easiest way to hand back an on-loan Octopus card is at the Airport Express Customer Service Centre in Terminal 1 of Hong Kong International Airport, or at any major MTR Customer Service Centre before your departure.

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